Solutions Engineer

Forage is a mission-driven payments company helping merchants accept EBT/SNAP payments online and enabling 42 million Americans to spend their food benefits on the internet. 1 in 8 Americans rely on SNAP assistance, and less than 0.05% of grocers currently accept EBT online.

In August of 2022 Forage received Series A funding of $22 million. We are a remote first company with hybrid options in New York and San Francisco hiring across North America.

We look forward to strategic growth in 2023 and beyond, come Forage with us!

What we are looking for:

A Solutions Engineer with strong technical skills and excellent communication and interpersonal skills. You will be responsible for designing and implementing technical solutions that meet the needs of our customers. You will be the critical link between our merchants’ technical team and our Forage Engineering team. You will work closely with our business development team, merchant operations, product managers, engineers, and customers to understand business requirements and identify appropriate technology solutions.

Qualifications:

5+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, or partner engineer).
Experience in helping customers adopt and consume software in a cloud model
Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
Outstanding oral and written communication skills, comfortable explaining complex concepts to both technical and non-technical audiences
Ability to understand how a wide variety of technologies and systems interact with each other
Experience integrating a payments processor or other RESTful APIs into web or mobile applications
Experience in solving open ended fintech or payments business problems with a combination of technology and creative thinking
Experience working in the global enterprise sales cycles and driving measurable business outcomes for a customer
Familiarity with tools such as Figma and Miro.
Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers

Key Responsibilities:

Support our Business Development and Merchant Operations teams throughout the sales and implementation process, working to ensure that customers have a positive experience with Forage’s products and services. This includes conducting product demonstrations, creating proposals and technical documentation, and working with development teams to customize and configure software solutions.
Managing the integration and launch of solutions.
Analyze and troubleshoot technical issues and offer appropriate solutions to our customers.
Collaborate with our technical writer to create and refine reference solutions and guides based on feedback from partners.
Collaborate with the engineering team to resolve complex technical issues
Collaborate with our product team and merchant operations team to develop custom solutions and integrations to address customer needs

Our Offer:

As of 1/5/2024, if we hire you in San Francisco, your base salary would fall within the bands below. Please keep in mind that the equity portion of your offer is not included in these numbers and represents a significant part of your total compensation.

Base Compensation: 110-135k USD
Meaningful work that makes a positive impact on our society.
Competitive compensation: salary, equity, and benefits.
A remote-first work environment with opportunity for onsite meetings.
A fun and caring environment that prioritizes transparency, growth, and ownership.
A talented, diverse, high-achieving, and humble team with diverse backgrounds and viewpoints.