Roles and responsibilities
- Work directly with an account manager to help onboard and provide the best experience to our customers
- Help customers solve their technical challenges through communication on Slack, Intercom, email, and video calls
- Provide customers with clear proactive technical guidance by creating and maintaining documentation
- Provide input to product team to guide the roadmap towards features that help solve the most important problems for customers
- Work with the engineering team to develop solutions and features for improving the product experience
Engineers on the team today:
- Work with React (TypeScript), Python (Django), Postgres, and AWS.
- Are supportive—especially when teammates are faced with new challenges
- Are left to autonomously figure out the solutions to their challenges
- Put themselves in the shoes of our users to craft a great experience
- Value clear, frequent communication
- Enjoy being a generalist and are not tied down to a specific programming language or surface area of our codebase
- Are naturally curious and willing to take a step to learn something they don’t have experience in
- Feel a great sense of accountability to our users
- Uphold best practices in engineering, security, and design
Skills & experience
- 2-5 years of experience working as a software engineer and/or customer facing role
- Willingness to talk to and work closely with our customers to solve their unique technical problems
- A fundamental understanding of some of the core technologies in our stack
- Proficiency in communicating complex technical issues to both technical and non-technical audiences
Nice to have
- Familiarity with data tools such a data warehouses (Snowflake & BigQuery), BI (Tableau, Looker & Mode), and others (dbt & Fivetran)
- Experience working in an early-stage startup environments
Secoda
