Solution Engineer (f/m/d)

ABOUT THE ROLE

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 255’000 critical business decisions every day.

Taktile is based in Berlin and New York City. It was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. We have accumulated extensive work experience at leading tech companies, startups, and the enterprise software sphere. Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog and UiPath.

We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by growing our team across all seniority levels from software engineers, web developers, marketing and sales experts, and entrepreneurial business analysts.

That's where you come in.

We are looking for a Solution Engineer to join our Customer Success team on the journey of onboarding our customers, supporting them on their journey to success with Taktile products and generally making sure they get value from Taktile fast!

If you are passionate about state of the art tech products, have gathered a few years of experience working with Python and customers, and enjoy working as part of an awesome team that empowers you to grow, then we think you'll love this job!

WHAT YOU'LL DO

You will onboard and work with various of our customer's teams (domain experts, product, engineering, data science) to help them solve real-world problems.

You understand people and technology, and are proficient and diligent in writing and testing Python code.

You will interact closely with our customers ranging from fast moving neobanks to established insurance providers and take responsibility for stakeholder management. You care deeply about solving customers' problems and about monitoring and mitigating technical as well as project risks.

You will work with product management to translate your knowledge of customer problems into product insights and stay up to date on the product roadmap.

You will analyze usage patterns, troubleshoot, and enhance the customer's user experience of Taktile's product.

IDEAL, BUT NOT REQUIRED

General understanding of REST APIs (design, integration, authentication)

Experience in applying and optimizing statistical and machine learning models to solve business problems

Domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.) or risk modelling

OUR OFFER

Receive top-of-market equity and cash compensation

Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes.

Benefit from an onboarding and training path supported by best-in-class coaches to become a true expert in your field.

Join us onsite in our inspiring office space in the heart of Berlin or work fully remote and travel to quarterly team meetings around the world. UK (London) satellite office possibility with sales director also located there.

Make an impact and meaningfully shape an early-stage company

Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.

Get to know and learn from experienced mentors such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.

Use the equipment of your choice including a meaningful home office set-up.

OUR STANCE

Work with colleagues that lift you up, challenge you, celebrate you, and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here

We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply

We seek to actively recognize and combat racism, sexism, ableism, and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.