HiOperator's mission is to automate customer service by pairing great people with our technology. Our Dallas and Buffalo offices are growing quickly in 2022 and we continue to look for new team members to join our quest to change the industry.
As a Senior Solutions Engineer, you will be responsible for building workflows using the HiOperator software. This includes using our UI and writing custom javascript functions to make the workflows extra efficient. As part of the role, you will sharpen your Javascript and GraphQL skillset (or learn these technologies for the first time!) We tend to find people who excel in the role are looking for either their first software engineer job or simply love logic puzzles and process optimization.
We are located in the heart of Dallas and Downtown Buffalo. We are looking for motivated people to be part of a rapidly growing team. You'll get to use cutting-edge software, learn how a bunch of different companies do customer service and have some fun while doing so!
Your key priorities:
Build out workflows for 4-6 different clients you will support
Debug the workflows through continuous testing on real world customer service tickets for clients you support
Continuously optimize and update the workflows to reflect changing processes
Partake in weekly meetings with other workflow engineers to help develop best practices for workflows
Provide feedback to our clients on ways we can improve the processes
Engage with our core engineering team on extending the workflow engine functionality
You're a great match if you:
Are highly logical and enjoy optimizing processes
Are collaborative - We work together, learn together, and grow together; you cover for someone, they cover for you, in all things
Are a quick learner – You will be covering customer service for various different clients, which requires an ability to learn things quickly and adapt to changing policies and procedures
Are comfortable using Google Suite products and Slack
You have 3+ years of engineering experience
Benefits:
All hires will be eligible for health benefits after one full calendar month of full time employment.
Visit us to learn more: https://hioperator.com
This is not a remote position - Dallas, TX or Buffalo, NY only
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
HiOperator
