Senior Product Manager - Transportation

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Senior Product Manager - Transportation

Role Description:

As a Senior Product Manager on the Transportation team, you will help take ShipBob’s logistics might to the next level. You will be responsible for adding to and optimizing ShipBob’s delivery capability across the globe. ShipBob is investing heavily in Next Day, Two Day and international services to maintain its spot as the best ecommerce logistics provider for digital brands.

This role is for someone who is highly systematic, and loves establishing success metrics. In Product, we believe in being outcome-driven and testing and measuring everything so we can collectively take ownership of our results.

What you’ll do:

• Manage a scrum team consisting of 5+ engineers.
• From concept to launch, own the execution of new delivery capabilities and carrier management tools.
• Develop a deep level of user empathy through product data, competitive analysis, and user research.
• Convert feedback from customers and stakeholders into simple and effective features.
• Know the success metrics for your product area and build the tracking plan to support it; understand and communicate how the work that you’re prioritizing is helping deliver those metrics.
• Work cross-functionally with marketing, engineering, design, and senior leaders to rapidly execute and iterate.
• Conduct agile ceremonies with Engineering, Design and QA teams.
• Organize high-velocity, predictable sprints.
• Mitigate risks and remove blockers for scrum teams.
• Ensure items in the backlog meet the Definition of Ready and see the work all the way through to the Definition of Done.
• Evangelize the product roadmap and ensure alignment between scrum teams.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 7 years of logistics technology experience.

• Experience managing a product team with engineers and UX triad.

• Experience with data and optimization tools and designing experiments to optimize the conversion funnel.

• Technical acumen to facilitate the design and development of software solutions.

• A healthy balance of skepticism and curiosity.

• Ability to influence without authority.

• An acute understanding of the software development lifecycle and agile methodologies.

• Ability to work under deadlines in an ambiguous environment.

• Relentless user-centricity.

• A data-driven mindset.

• Excellent written and verbal communication skills.

• Nice to have:

  • E-commerce experience.
  • CSM or equivalent scrum certification.

Reports to: VP - Product

Perks & Benefits:

• Medical & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Employee Assistance Program
• Work From Home Allowance
• Referral Bonus Program
• Fun Culture >>>Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.   We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. 

As one of the fastest growing tech companies in Chicago with over $330M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.