Senior Manager Analytics & Data Quality, Customer Experience

Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock, Generation IM, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

About You:

Analysts, business intelligence engineers, and data scientists are at the core of Convoy’s platform. We build robust data models, evaluate the impact of business actions and process change, create friction-free access to data for internal stakeholders through tools and dashboards,, and leverage our data to generate insights for our customers. As we scale our data teams, we need experienced managers and technical leaders to mentor and develop our talent.

Convoy’s Customer Experience organization is looking for an experienced Analytics leader to grow and develop. This role sits at the intersection of data science, business insight engineering and operations, steering a team that leverages data insights to maximize the impact of our operations teams by defining key metrics, reporting on KPIs, developing business and data logic to surface and solve customer problems, and improving data quality through using data architecture and engineering best practices. As the manager of data science for one of the most important parts of the company, you’ll significantly influence our roadmap to deliver world class service to our customers as efficiently as possible.

You are a strong technical head, passionate about optimizing operations and improving the experience of Convoy’s carriers, shippers, and operations teams. You are an experienced manager, a thought leader with a vision for how to leverage data to optimize every aspect of a business, and a collaborative partner excited about working cross-functionally to drive rapid change. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

You will:

-Partner with Operations and Program managers to help them understand their key drivers -Collaborate with other data and product teams to solve problems at scale -Develop and deploy metrics to drive results quickly -Be a key voice and advocate for data-guided actions -Recruit, retain, develop, and motivate our talent -Build a diverse and empowered analytics culture -Create and maintain systems to elevate best practices and demonstrate results in your own contributions

We’re looking for someone who has:

-BS or Advanced Degree in Mathematics, Statistics, Computer Science or other quantitative subject -5+ years of experience leveraging quantitative analysis, analytics, and data science to solve business problems, preferably within a large operations, customer service, or sales organization -2+ years of experience managing data scientists/analysts -Experience with scientific/statistical languages such as R or Python -Experience in Data Visualization with Tableau or similar software -Experience working directly with business teams to drive results; bonus for experience in Operations or Customer Support. -Intelligent but practical; you want to get things done and love simplicity -Excellent presenter, influencer, and writer -You are a leader and will speak up where needed

Benefits: Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: On demand mental and emotional health benefits through Lyra On demand primary care through 98.6 Generous paid time off Paid parental leave program Fertility benefit solutions via Progyny Child-care and adult/elder-care options through Bright Horizons Opportunity to join and contribute to one of our Employee Resource Groups Ability to make a real world impact! Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!