Sales and Marketing Ops Lead

☎ Community Phone

remote first and always

Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.

It's easy to overlook the humble phone. At Community Phone, we're on a mission to change that. We believe that everyone deserves a phone service that's plug and play, reliable, and free of spam calls. That's why we're committed to delivering innovative solutions that make the phone more powerful and accessible to all.

We're thrilled to have grown our recurring revenue by over 400% in 2022 and expand our team from 17 people to 70+! Our customers now include big names like KFC, AT&T, General Motors, and dozens of state and local governments, as well as consumers across the US.

With the support of early investors in companies like Reddit, Dropbox, and Lyft, we're excited to continue our growth and bring our customer-centric culture to more people. Our team is passionate about creating happy customers, and we believe that they're the best salesforce on the planet.

💼 About the role

We are doubling leads every quarter, and will be tripling the size of our sales team by the end of the year. As the founding member of our Sales & Marketing Operations team, you will build the systems we need to scale without breaking. You’ll work closely with sales and marketing leadership to understand and improve the metrics that are most important to growing revenue quickly and sustainably.

The business KPIs you will be improving are: Lead-to-MQL rate MQL-to-close rate Sales rep efficiency

💪🏼You will be focused on...

• System ownership: Build and manage all our sales and marketing systems, including our CRM, marketing automation, subscription management, and other business apps.
• Performance tracking: Develop and maintain growth metrics for tracking, reporting, and analyzing the performance of marketing activities to meet our revenue goals.
• CRM implementation: Set up our CRM to make it easy for sales reps to a) leverage it to improve their conversion rate, and b) capture lead and customer data that can be used by marketing and sales leadership to better understand who our best customers are.
• CRM migration: evaluate our current CRM to determine if it’s the right platform for our sales process, and lead the migration to a new CRM if necessary.
• Lead-to-MQL conversion rate: work with the marketing team to run experiments to convert more leads to MQLs
• MQL-to-Close rate: work with the sales team to identify where in the funnel we’re losing deals, and run experiments to convert more MQLs to customers.
• New growth opportunities: advise on new business growth strategy, existing customer base expansion, sales incentives, and segmentation
• Sales compensation: Advise, develop, and report on sales variable commission structures and incentives
• Forecasting: Support weekly, monthly, and quarterly reporting and forecasting
• Building dashboards: Deliver insightful reports and dashboards to the executive team and individual contributors around all relevant KPIs
• Customer insights: Generate ongoing analysis to improve the understanding of the business, our customers, customer personas, and sales cycles

🤩 You are...

• An experienced builder who has 5+ years of experience in rev-ops or a sales/marketing ops role in a high-velocity sales environment where 7-figure revenue is at least doubling year-over-year
• Have been the first or an early hire on a rev-ops team where you built or rebuilt the foundation from 0 or close to 0
• An expert with automation tools like Zapier, and reporting tools like Looker, SQL, or another reporting tool
• The type of person who loves getting in the data to discover insights that matter to the business Experience in a B2C company or high-volume B2B preferred

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Our salary ranges are determined by role, level, and location