Sales and Marketing Ops

Our mission: Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful. In the smartphone revolution, we’ve forgotten about the phone; it’s become obsolete technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling). In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale Our team expanded from 17 people in January to 70+ in November. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US). Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet!

We are looking for a Sales and Marketing Operations expert to join our team!

About You: -You're a sales and systems expert -You strive for high-quality customer interactions -You know how to measure and create systems that help you continually take yourself out of the process and put those evolving pieces into the sales system -You are a builder at your core and love a complex challenge with lots of moving pieces -You have been part of an early-stage start-up

You'll be responsible for: -Owning all sales and marketing systems, including installation of new software, integrations between the CRM, marketing automation platform, and other business apps, building zaps and reports, and generally maintaining the sales and marketing tech stack and workflow so that it flows smoothly and allows for peak productivity and quality -Setting up sales automation to improve MQL to SQL close rate for form fills, abandoned carts, and other leads -Ensure every lead is touched according to an SLA, and create the necessary integrations, automation, and supporting reports to facilitate this -Provide actionable insight on churn (to management and sales team) -Track performance on a team and individual level

Recruitment Process: Introduction call with our recruiter Hiring Manager interview Leadership interview Virtual on-site meeting with the team Reference check Offer