Resident Relations Specialist

Who We Are

Our goal is to create the first car-free city in the US. We started by creating the first car-free neighborhood built from scratch in the US - Culdesac Tempe, a $200 million mixed-use neighborhood development for 1,000 residents opening in 2022. The neighborhood covers 17 acres and features 55% open space, shared courtyards, and abundant bookable spaces. Culdesac is the co-developer and tech-enabled property manager.

Read more about our vision, our product, and how we are changing how people live, work, and move:

Introducing Culdesac: Building car-free neighborhoods from scratch by Ryan Johnson (CEO & Founder)

The Capital of Sprawl Gets a Radically Car-Free Neighborhood by The New York Times

Paying Rent Will Get You Wheels in New Car-Free Complex by Bloomberg

New Arizona Development Bans Residents From Bringing Cars - WSJ by Wall Street Journal

11 rules for buying an ebike. Ebikes are about to change the world. By Ryan Johnson (CEO & Founder)

We’re headquartered in Tempe, AZ and were founded in 2018. CEO Ryan Johnson was previously on the founding team of Opendoor. We raised a $30M Series A in January 2022. Our investors include top VCs like Khosla Ventures, Lennar (LenX), Zigg Capital, Initialized Capital, Byers Capital, and Y Combinator.

The Role

Culdesac is growing our team and looking for a Resident Relations Specialist at Culdesac Tempe to help with our mission.

The Resident Relations Specialist is responsible for meeting the needs of our residents and providing exceptional customer service. Responsibilities include leasing rentals, coordinating move-ins, move-outs, and lease renewals while ensuring all of these processes run smoothly. Resident Relations Specialists ultimately assist our company in optimizing resident satisfaction.

The Requirements

While this list represents what we are ideally looking for, we encourage you to apply even if your resume includes strengths and experiences that don’t match everything listed here.

Experience in providing exceptional customer service while being able to diffuse difficult situations. Comfortable working independently, or as part of a team, as needed. We expect most to need at least  2-3 years  in the industry to gain this experience.

Experience with CRM software and experience in a property management environment is a plus.

Ability to make decisions quickly and work in a fast-paced environment.

Passion for understanding our brand.

Willing to work on-site and able to lift, push and pull up to 25 pounds. Ability to walk for potentially extended periods of time and use stairs. Able to sit, stand, reach, bend, and stoop for extended periods of time. This role may require weekend hours.

Prioritizes a lifestyle leveraging public transportation, micromobility , and other alternatives to private cars.

Locations

We are headquartered in Tempe, AZ, and our office is located in the heart of downtown Tempe. We encourage employees to visit and work in our beautiful Tempe office and offer relocation assistance to those who’d like to move to Tempe. We also have remote positions, and we work hard to create a first-class, remote-friendly environment.

Benefits & Perks

🏥 Benefits Package - Includes options for medical, dental, and vision.

🐣 Parental Leave - Up to 12 weeks paid time off for qualifying events.

🏦 401K Savings

🚲 Mobility Stipend - Up to $500 to invest in employee micro-mobility setup (e.g., e-bike, e-scooter, micro-mobility accessories). This will be available after 3 months of employment.

🛴 Car-Free Commuter Benefit - $400 per month paid by Culdesac. Tempe employees only.

💰 Eligible for participation in performance-based commission plan in accordance with company policy.

Our Values

As sprawl became commonplace in our cities, we felt less connected to each other. We normalized hour-long commutes, even as private vehicle ownership became the largest source of carbon emission pollution. Our cities blend technology, real estate, and culture to reimagine our daily lives. Come help us make our residents happier, healthier, and more productive in the years they spend with us and the moments they spend together.

At Culdesac, we:

Work as a team

Be inclusive, drawing on the strengths of people who bring a different perspective.

Find ways to work together that overcome disciplinary and geographic separations.

Ship, including the last 10%

Be output oriented. Ship.

Our mission weaves us deep into people's lives. Respect that trusted relationship by seeing your work through to the end, including the last 10%.

Embrace the full-stack

We have a competitive advantage in operationally complex, capital-intensive work.

Tackling all the layers in the stack gives us an opportunity to deliver an exceptional user experience.

Always remember Rule #0: learn from those who have done it before.

Ask people for feedback

Only users know if we’re creating value for them.

We get better by observing behavior and asking others how we can improve.

Respect the limits of what we can know and plan. In the complex organism of a city, emergent behavior rules.

Design for humans

The messiness of human preferences and decision making is the rich soil where our product grows.

Human paradoxes and contradictions are our opportunity to create joy.

Next Steps

If you think Culdesac might be a good fit, we encourage you to apply! You have nothing to lose, and we'll respond to you within a week. If we move forward, here's our typical process:

A 30-minute video call with a recruiter to understand your high-level background and cover logistics & expectations.

A 30-minute video call with a Business Operations team member to understand your customer service background and experience.

A 30-minute video call with our Tempe Area Manager to understand your work product and a list of company scenarios.

A 30-minute video call with our CEO to understand your background and a few case study questions.

A 45-minute video call with our COO overviewing how you would fit in Culdesac’s mission, vision, and culture.

At each step, we leave time for you to ask us questions. We look forward to hearing from you!

Culdesac is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Size: 11 - 50 People

Year Founded: 2018

Country: United States