Release Manager

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

What you'll do:

Responsible for  planning, designing, scheduling, deploying, and controlling software releases. Ensures that release teams efficiently deliver the applications and upgrades required by the business while maintaining the integrity of the existing production environment.

Job Responsibilities

• Plan the release of project deliverables and release life cycle.
• Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.
• Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
• Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
• Track the progress and find issues, if any. Always work to improve the process of release.
• Make sure that the release is planned, according to the requirements and budget.
• Schedule the release readiness reviews before deployment and milestone reviews after each release.
• Create plans for the implementation and deployment as per the release schedule.
• Plan and give weekly updates on the release activities.
• Make sure the allocation of Release Engineers to every release.
• Communicate with release managers from different IT departments.
• Lead the Go-Live activities to deploy the software successfully.
• Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.
• Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, if any.
• Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
• Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.
• Conduct Retrospective meetings for every release.

Requirement

• B.Tech in Computer Science or an equivalent degree.
• 4+ years of exp in Project management and handling releases.
• Knowledge of Continuous Integration and Continuous Delivery (CD/CI) pipelines.
• Experience in working with DevOps and Agile methodologies.
• Working knowledge of Software Development Lifecycle.
• Team management skills.
• Experience in the use of Application Release Automation tools such as ElectricFlow, Puppet Enterprise, Buildmaster, and Visual Studio Release Management.
• Knowledge of traditional agile methodologies, including Scrum, Waterfall, or Kanban.
• Good understanding of application infrastructure, system architecture, and operating system.

Soft Skills

• Excellent communication skills.
• Leadership skills.
• Project management skills with knowledge of presentation..
• Problem-solving and analytics skills.
• Team and time management skills.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.