As a Product Ops Specialist at Flagright, you will play a critical role in ensuring customer satisfaction and success with our products. You will be the primary point of contact for product insights and support, catering to our team and customers across six continents. Reporting directly to the CEO, you will be responsible for maintaining metrics infrastructure, KPI reporting on customer adoption and usage, maintaining customer support collateral, and announcing new features as part of product marketing. Your contribution will be instrumental in delivering high-quality customer support and driving sales operations, ultimately contributing to Flagright's success.
At Flagright, we offer exciting career growth opportunities for motivated individuals who are looking to take the next step in their careers. If you are highly driven, ambitious, and possess exceptional intelligence, we want to hear from you.
Responsibilities
- Build and maintain a product KPI tracking infrastructure and provide analytics insights to the company across various functions.
- Make product insights visible to the team and the leadership on an ongoing basis with reporting best practices.
- Test new features by creating sandbox API calls on Postman.
- Collaborate with cross-functional teams (e.g. product, engineering, sales) to drive customer success.
- Identify and address customer pain points, and escalate issues as necessary based on qual and quant data.
- Create scalable feature announcement channels and own customer interactions for each release on an ongoing basis.
- Take ownership of product marketing efforts to drive engagement on new features.
- Set up and maintain knowledge base and customer onboarding tooling on an ongoing basis by writing knowledge base articles and recording feature demo videos.
Your profile (Required qualifications)
- Bachelor's degree in STEM fields from a tier 1 university.
- Intelligent - you are always considered one of the intelligent people in any room you have been in. You are quick on your feet and sharp at work.
- 1+ years of experience in analytics, operations, product management, or related field.
- Fluent in data. You make data-informed decisions and have experience building metrics dashboards to monitor engagement & product KPIs.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.
- Experience in a B2B SaaS environment, with a strong understanding of the technology landscape.
- Fast learner - You are able to quickly master a new domain such as anti money laundering, sanctions screening, etc. You are able to develop expertise and display empathy with users.
- Ability to work independently and manage multiple tasks and projects simultaneously without missing deadlines or decreasing quality. No one will remind you to do your job.
- Great attention to detail. Your work never has basic mistakes such as grammatical mistakes and misaligned images.
- Strong problem-solving skills and ability to think critically and on your feet.
- Hard-working and ambitious, with a passion for driving growth via customer retention and cross-selling.
Preferred qualifications
- Past experience in the financial sector, with an understanding of financial crime and financial crime terminology.
🤗 Benefits
- Do something meaningful; help stop human trafficking, money laundering, terrorism financing.
- Work alongside a highly competent, top-tier team (Y Combinator, ex AWS, Twilio, Palantir).
- Great career development opportunities in a fast-growing early stage startup.
- Low-bureaucracy, minimal meetings, async communications culture, international culture, flat organization.
⚠️ Before you apply
- We do not recommend you to apply if you aren't interested in pushing yourself and grow very fast. We maintain an extremely high bar for all of our team members. We do performance evaluations honestly & fairly, not kindly.
Flagright
