Principal Software Engineer, Natural Language Processing

Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Staff to Principal-level Software Engineer specializing in Natural Language Processing.

In this role, you will have the critical responsibility of driving the enhancement and evolution of Memora’s conversational AI product that understands, triages, and responds to incoming patient messages. The ideal candidate will be able to enhance and evolve Memora’s NLP product and help drive strategy and thought leadership across the company around conversational AI industry trends. Additionally, this role will work closely with cross-functional teams to understand product pain points and identify, prioritize, and implement solutions. Ideal candidates will be driven not only by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare - looking to make a significant impact on healthcare delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.

Primary Responsibilities:

Enhance and evolve Memora’s NLP product architecture and implementation, including our patient message understanding pipeline, data collection, and patient feedback processes Work with a unique dataset of 100M+ patient interactions, structured conversations, and natural / unstructured data sources Keep current with SOTA conversational AI models Help drive strategy and thought leadership across the company around conversational AI industry trends Develop models to solve conversational AI problems within our pipeline and work with backend and TechOps engineers to integrate and deploy the models into production Work closely with cross-functional teams to understand product pain points and identify, prioritize, and implement solutions Work with product managers, UX designers, and full-stack engineers to build tools for data labeling, content maintenance, etc. Promote product development best practices, supportability, and code quality, both through leading by example and through mentoring other software engineers

Qualifications (Required):

3-10+ years experience in shipping enterprise-grade software products Experience leading complex projects from start to finish and across multiple release cycles, including conceptualization, product integration, deployment, monitoring, and upgrade Proficient in at least one ML framework (TensorFlow, PyTorch, etc) Experience in building and deploying modern Deep Learning and NLP models into production Ability to write readable and maintainable Python code Experience with at least one Python web framework - Flask (preferred), Django, FastAPI Ability to collaborate with Product Management to clarify requirements, scope work, and drive product deliverables Excels in mentoring junior engineers B.S., M.S., or Ph.D. in Computer Science or other quantitative fields or related work experience

Qualifications (Bonus):

Experience with Node.js and TypeScript Experience with Docker and Kubernetes Experience in healthcare Experience working at a startup

What You Get:

An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup Work alongside world-class clinical, operational, and technical teams to build and scale Memora Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams Improve the way care is delivered for hundreds of thousands of patients Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans Ownership over your success and the ability to significantly impact the growth of our company Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, Macbook, and a 401(k) plan

About Memora Health:

Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves engagement and clinical outcomes across diverse populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.

Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.