Operations Program Manager - Federal

As an Operations Program Manager, you will manage the day-to-day operations of our data labeling system and will be involved with everything from hiring, to personnel management, to ensuring that SLAs are delivered at a high level of quality and on time. You will build a team of high quality data labelers, align with our customers to understand what they want and improve and deliver high quality data annotations as efficiently as possible.

You will:

• Hire and build a team from scratch
• Work with other functions of the company such as quality operations, product operations and engineering to execute on delivering SLAs
• Manage over 50 people to ensure delivering on all federal projects for Scale
• Be in-charge of several SLAs with high profile customers
• Partner with leadership on certain federal focused projects

Ideally you'd have:

• 3-5+ years of experience in a program manager/ general manager position or a similar operations role
• Experience growing and owning an org
• An analytical, problem solving and grit mindset to deliver results
• Low-ego and willing to hustle and grind
• Someone who has "owned" a number in the past, ideally outside of sales

Nice to have:

• Advanced SQL knowledge
• Experience working with federal government, security clearance
• Experience coding