Bloom is a YC-backed startup that teaches Americans 13+ how to invest and build wealth. Our mission is to improve the financial outcomes of the next generation by giving them the knowledge and tools they need to achieve long-term financial success. Bloom helps users learn how to invest through interactive financial lessons, an innovative rewards program, as well as an investing experience designed for building long-term wealth. For teenage users (13-17), we offer UTMA/UGMA custodial accounts with industry-leading parental controls.
Since launching in April 2022, we've acquired over 500k users and are generating $1.XM+ in annual recurring revenue, growing 40% month over month.
What would you be doing?
Customer support, marketing, and operations.
- Creating, testing, and researching marketing creatives for deploying $X00,000+ / month in marketing spend
- Managing social media accounts and brand materials (websites, help center, etc.)
- Assisting customers with questions, issues and other queries, and help guide them to success on Bloom
- Writing and editing education content that 500,000 users interact with
- Look for operations and customer experience improvements to help us improve our operational efficiency as the business continues to scale
- Become a product expert in the Bloom app, parent web app, and admin tools, and assist with product decisions, particularly around operations-intensive flows like brokerage account opening, deposit failures, cancellations, and more
- Communicating between our team, our partners, and our customers
What are we looking for?
- A genuine passion for making customers feel happy and serving their needs
- Strong alignment with our mission and problem statement, or ideally already a Bloom user
- Digital native: strong sense of Tik Tok trends and technology products, product intuition
- Have a tenacious work ethic and relentless attention to detail
- Scrappy, competitive nature
- Ability to learn and adapt to environment quickly
- Strong English reading & writing ability
- Not afraid to get your hands dirty with manual support / operations work
- Natural troubleshooting skills and strong technical aptitude
- Experience in technical support or customer support
- Proficiency with Chatwoot, Stripe, CapCut is a plus
Why work with us?
- We have a fervent, and rapidly growing, user base that loves our product.
- You’ll learn a lot of stuff since we move fast, have an incredible team backed by the best investors,, ship a lot of stuff, and have new problems every day to deal with as we scale.
- We're a small team, so you’ll report directly to the CEO & Head of Operations.
- We are solving a critical problem in helping the next generation of Americans start building wealth.
Bloom
