Drivezy is looking for a talented, forward leaning manager to lead our San Francisco operations team. As our SF Operations Manager, you will be responsible for the execution of our vehicle operations processes and report to the market’s General Manager.
We need you to be a driving force behind the Drivezy Fleet experience, constantly improving our vehicle quality, owner experience, and expertly manage dozens of escalations everyday.
What you'll be doing:
* Oversee vehicle operations in Drivezy’s international home market of San Francisco Bay Area to both grow and maintain our fleet.
* Manage a growing team of Drivezy Field Specialists in your market. You’ll be responsible for their hiring, training, scheduling, and payroll.
* Manage our Operations Coordinators who are responsible for the day to day execution of vehicle onboarding in your market.
* Ensure consistent execution of Drivezy’s in-car experience.
* Develop and maintain relationships with our vendor partners in the San Francisco Bay Area. You will ensure they are delivering quality service.
* Partner with various Drivezy’s Operations teams, including Claims, Safety, Autotech, and Customer Happiness to troubleshoot customer issues.
* Manage existing, and scout new Drivezy’s parking operations to uphold our brand image, maintain relationships, and ensure customer satisfaction.
* Work closely with our Fleet team to improve Drivezy’s processes for growing and maintaining our fleet of cars.
What we’re looking for:
* 4+ years of operations experience at a dynamic company, complex project management experience, or relevant automotive industry experience
* Experience building, leading, and achieving with high performing teams
* Use data-driven decision-making to optimize operational processes
* Skilled communicator; comfortable collaborating across teams and briefing executives
* Relentless work ethic, attention to detail, and punctuality
* A demonstrated ability to influence and drive consensus cross-functionally and within your team
Drivezy
