Operations Coordinator - Engagement

About the role

Firstbase.io is hiring a Operations Coordinator - Engagement as a pivotal role player for our outbound sales team. This is an opportunity to gain experience in sales, customer service, and relationship building in a fast-paced, growing environment. Your primary focus will be generating leads for our various sales channels that meet our criteria. You’ll rely on solid communication, emailing, cold-calling, and creating efficient processes to set our sales teams and partnerships up for success.

This person will focused towards engagement to work in tandem with the Channel Partnership team to increase partners retention and set up the channels for success. You’ll thrive in this role if you have experience in partnership engagement (retention/churn) delivering high-quality processes on time, analyzing data to produce actionable recommendations, and testing different ways to ensure partners will start and perform with us for a long time.

What's Firstbase.io?

Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses.

More than twenty thousand founders from over two hundred countries have used our products: Firstbase Start to launch a company, Firstbase Agent and Firstbase Mailroom to manage ongoing compliance, and Firstbase Loop to get access to financial services in one click. We are building the future of company management.

Firstbase is backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.

Why you should join

Our team is dedicated to building products & solving some of the startups' hardest problems, with particular focus on:

• Democratizing access to financial infrastructure
• Automating tasks every founder faces when running a business
• Making tools and resources more accessible to everyone, everywhere
• Building integrated solutions for founders and removing friction
• Delivering opportunity to traditionally overlooked founders and companies
• Democratizing access to knowledge

Join us on a mission to increase the number of growing companies.

Who are we looking for

We are looking for risk-takers with diverse experience able to provide fearless feedback.

You will have the following responsibilities

• Clearly communicate the value of Firstbase and the platform’s capabilities to prospect new leads towards the products and services Firstbase offers.
• Personalize and automate outbound and inbound flows with select tools provided by the team.
• Work with internal stakeholders to smoothly onboard new partners and clients.
• Help us identify and build best practices for your sales team and others by utilizing data from previous campaigns to maximize the efficiency of future strategies and experiment with new processes to optimize engagement and performance.
• Organize internal pipeline and optimize data tracking strategies to measure growth accordingly under specific audiences.
• Track and optimizing partners' engagement (leads/partner), retention, and resurrection.

Minimum requirements

• 2+ years of experience working with Operations in a tech startup and with a proven record to boost customers/partners engagement
• Experience in Hubspot,Google Suite, and BA tools.
• A customer service orientation mentality and willingness to learn.
• Strong communication skills both written and verbal, interpersonal, and the ability to build relationships with internal and external stakeholders.
• A positive, self-starter attitude and determination to win.
• Ability to stay organized, with strong time management and analytical skills.
• Tech-savvy and willing to learn new tools.
• Proficient to work under pressure and bring new ideas.

Some perks you will enjoy

• Competitive salary & amazing equity package

We lean on some of the best market data to ensure that we offer the most competitive compensation.

• Hybrid work environment

We work both remotely & from our offices in New York City in São Paulo – optimizing for collaboration while providing flexibility to team members.

• PTO + birthday off

We offer flexibility to allow people to relax and recharge whenever they need it.

• Build your ideal work setup

We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.

• Health benefits

Firstbase offers health insurance reimbursements to both US and international team members.

• Learning & development

We provide a stipend together with resources to help people grow and develop in their careers

• Amazing quarterly bonuses

Every team member at Firstbase gets a bonus calculated based on personal KPIs and company growth

If you think you’re unqualified or don’t meet all the requirements for this role, we encourage you to still apply. We celebrate diverse candidates, adjacent experiences, and simply put, good people who want to build great things. If that’s you, then we’d love to meet.