Lead Product Manager, Outbound Fulfillment

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Lead Product Manager, Outbound Fulfillment

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI

Role Description:

As the Lead Product Manager, Outbound Fulfillment, you will be building the industry leading WMS outbound technologies for our fulfillment partners and self-fulfilled merchants to maximize their productivity, reduce order cycle time and delight shoppers with exceptional unboxing experience globally. You will be defining the product vision and strategies that deliver Walmart and Amazon level fulfillment services to any size merchant who is part of the ShipBob family. 

This role is for someone who is highly systematic, and loves establishing success metrics. In Product, we believe in being outcome-oriented and testing and measuring everything so we can collectively take ownership of our results.

What you’ll do:

• Manage vision, strategy and roadmap for 1-2 scrum teams consisting of 5+ engineers each.
• Expertly manages cross functional teams to successfully deliver highly complex products, end-to-end. Serve as a subject-matter expert on one or more areas of specialization. 
• From concept to launch, own the execution of picking, packing and shipping capabilities of ShipBob WMS for both fulfillment partners and self-fulfillment merchants.
• Manage by example and backstop outbound fulfillment roadmap with a high-level strategy and vision. You will mentor the team to build their ability to think big, be resourceful and communicate a strategy.
• Develop a deep level of user empathy through product data, competitive analysis, and user research.
• Convert feedback from customers and stakeholders into simple and effective features.
• Know the success metrics for your product area and build the tracking plan to support it; understand and communicate how the work that you’re prioritizing is helping deliver those metrics.
• Employ techniques to collaboratively identify risks upfront and proactively resolve them in the product design phase.
• Steer ideation sessions to address issues and foster cohesion with other stakeholders.
• Use your experience to handle conflict quickly and effectively.
• Work cross-functionally with marketing, engineering, design, and senior management to rapidly execute and iterate.
• Evangelize the product roadmap and ensure alignment across multiple scrum teams.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 7+ years of e-commerce Fulfillment Technology experience.

• Experience managing a product team with engineers and UX triad.

• Experience with data and optimization tools and designing experiments to optimize the conversion funnel.

• Technical acumen to facilitate the design and development of software solutions.

• A healthy balance of skepticism and curiosity.

• Ability to influence without authority.

• An acute understanding of the software development lifecycle and agile methodologies.

• Ability to work under deadlines in an ambiguous environment.

• Relentless user-centricity.

• A data-driven mindset.

• Excellent written and verbal communication skills.

• Nice to have:

  • Tier 1 WMS development and implementation experience (Manhattan Associates, JDA).
  • Fulfillment system product management experience with major retailers.

Classification: Exempt

Reports to:  Sr Director of Product Management, Global Fulfillment Technology

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave and Paid Emergency Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match 
• Competitive Salary, Performance Bonus & Equity
• Variety of voluntary benefits, such as, short term disability
• Referral Bonus Program
• Fun Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $** 162,711.00 - $220,000.00 **.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.   We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. 

As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.