Intercom & Talkdesk Pro – Utah

Seis is banking for the 44 million native Spanish speakers living in the US.

Our mission is to build the most delightful, full-service banking experience for anyone who wants to bank in their native Spanish. Our goal is to make such an amazing banking experience that people will wish they spoke Spanish so they could bank with us.

We treat Spanish speakers as first class citizens & are ending dial 2 for español.

We launched our checking account + debit card product in Q4’21 and are growing very quickly - we need your help to continue creating an amazing experience for our customers.

We’ve been covered by CNN, Univision, CNN Español, Solo Dinero, and other press outlets.

We’ve raised >$23 million from Goodwater Capital, Album VC, F Prime (Fidelity), Y Combinator & some of the biggest investors in fintech, including Immad Akhund (CEO @ Mercury), Harry Hurst (Founder @ Pipe.com), Austen Allred (CEO @ Bloomtech), Deepak Chhugani (CEO @ Nuvo Cargo), Dan Romero (Coinbase), Elad Gil, Shrug Capital, Peterson Ventures, Jason Garcia (Head of Capital Markets @ Mercury), and many others.

Here are some things you’ll do on the job:

• You’ll know more about Intercom/Talkdesk than anyone else @ Seis. You’ll proactively source ideas to the Customer Support Product Team of what Intercom/Talkdesk can do, and how to use it better
• You’ll work with our Customer Support Product Team to understand our Customer Support data, and use that data to improve our chat bot, the customer flow in our support tools/Intercom/Talkdesk, and source high priority customer pain points/common questions
• You’ll own the flow & all the content for our chat bot.
• You’ll know where customers get stuck in our support flows, and either build yourself or show the Customer Support Product Team the problem we need to solve
• You’ll work with our Banking Operations & Customer Support teams to ensure customer tickets are being routed to the right teams, and ensure the data is being tracked correctly in Intercom/Talkdesk.

You’ll know you’re successful when:

• Fewer customers submit tickets or call in because you’ve preemptively answered their question
• We get more accurate & more actionable data about the questions that customers are asking
• You know more about Intercom/Talkdesk than anyone else at Seis
• Our Customer Support Product Team is constantly coming to you for ideas on how we can use Intercom/Talkdesk to build better customers

About you

• You must be a native Spanish speaker. This is the only 100% non-negotiable on this list.
• You don’t have to be a developer/engineer, but you must be analytical & technical.
• Using various SaaS tools should be trivial to you - you pick new ones up all the time & easily learn their ins & outs
• You must be an optimizer - using numbers & data to constantly improve, find new ways to win, etc.
• You must be able to write good Spanish copy for our chat bot that can answer customer questions in a thorough & empathetic way
• You must feel pain when our customers feel pain
• You have some product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
• You get joy out of delighting customers & feel a genuine need to serve them

Additional Info

• We’ll pay for relocation to Utah if you aren’t already here
• We offer fully paid medical, dental, and vision insurance
• 401k available