As the Head Of Technical Support, you’ll work hands-on with our Technical Support team and customers to ensure we deliver an excellent customer experience. You’ll be responsible for hiring, coaching, and developing a team of high-performing Technical Support Engineers. You’ll also work cross-functionally across the organization to build support processes that scale with FlutterFlow.
This is a remote position, based in US time zones.
What You Will Work On
- Build our B2B and B2C support strategy from the ground up
- Hire, develop and lead a team of Technical Support Engineers
- Answer customer questions via email and chat
- Identify and implement process improvements and tools to improve our customer experience
- Be responsible for ensuring team, and/or individual goals and KPIs are met
- Identify trends and emerging customer issues and work with internal teams to resolve these issues
Who you are
- 2+ years of experience building and managing a high-performing technical support team
- Experience managing a remote and globally distributed team
- Technical background (e.g. engineering, computer science, etc.) and willingness to learn everything there is to know about FlutterFlow
- Data driven with strong business judgment
- Experience working at SaaS or high-growth startup
Bonus Points
- 1+ years of experience with Flutter and Dart
- Experience with Firebase
- Experience with mobile app development
Benefits
- Generous salary and equity package
- Full Health/Vision/Dental benefits (US-based employees)
- Flexible Vacation / Sick Leave
- Flexible work hours
FlutterFlow
