Who we are
At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.
R2 enables platforms in Latin America to embed financial services that SMBs can then leverage (starting with revenue-based financing and buy now pay later for business customers). We are a tight knit team coming from organizations such as Google, Nubank, Uber, McKinsey & Co., Mercado Libre, Globant, J.P. Morgan, Clip, and Ualá. We are backed by world-class investors such as Gradient Ventures (Google’s AI-focused fund), General Catalyst, Y Combinator, Femsa Ventures, PayU, among others.
As a Head of Collections, you will lead our credit and collections department, ensuring that we maximize repayment rates all the while delivering world-class consumer experiences. You will build and oversee a team of hard-working collection staff members to communicate who develop and enforce repayment policies. As an early leader on the credit & collections team, you will have the chance to build a team and best-in-class policies from scratch.
What you’ll work on
- Manage & improve existing strategies for collections, including dunning notifications, and collaborate with business partners on appropriate strategies
- Plan and build the collections strategy for Latin America.
- Design and execute effective multi-channel communication strategies
- Manage the day-to-day operations of our internal Collections process and provide monthly reporting and metrics to leadership.
- Collaborate with Finance, Operations, Engineering, and Product on the evaluation and subsequent implementation of a collections system.
- Coordinate with third-party collections agencies to optimize write-off capital recovery, and develop engagement strategies to improve their performance.
- Establish key metrics and KPIs of the Collections Department.
Who you are
- You have more than 6 years of experience leading Collections strategies and teams.
- You can execute, build from scratch and move quickly
- You have experience building and growing high-performing teams
- You have a strong knowledge of financial services in Latin America (particularly credit)
- You have experience in negotiating & closing deals
- You can think strategically but also have strong attention to detail
- You are data-driven
- You are excited about R2’s mission and the challenge of working in a dynamic start-up environment
- You are fluent in English & Spanish
- Based in Mexico or open to relocating to Mexico
**Does this position sound like a good fit? Apply here: https://r2capital.bamboohr.com/jobs/view.php?id=39&source=bamboohr
R2
