Head of Collections

R2 LogoR2

Date Posted

19 Jul, 2022

Salary Offered

Not Specified

Job Type

Full Time

Experience Required

11+ years

Remote Work


Stock Options



1 available

Who we are

At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.

R2 enables platforms in Latin America to embed financial services that SMBs can then leverage (starting with revenue-based financing and buy now pay later for business customers). We are a tight knit team coming from organizations such as Google, Nubank, Uber, McKinsey & Co., Mercado Libre, Globant, J.P. Morgan, Clip, and Ualá. We are backed by world-class investors such as Gradient Ventures (Google’s AI-focused fund), General Catalyst, Y Combinator, Femsa Ventures, PayU, among others.

As a Head of Collections, you will lead our credit and collections department, ensuring that we maximize repayment rates all the while delivering world-class consumer experiences. You will build and oversee a team of hard-working collection staff members to communicate who develop and enforce repayment policies. As an early leader on the credit & collections team, you will have the chance to build a team and best-in-class policies from scratch.

What you’ll work on

  • Manage & improve existing strategies for collections, including dunning notifications, and collaborate with business partners on appropriate strategies
  • Plan and build the collections strategy for Latin America.
  • Design and execute effective multi-channel communication strategies
  • Manage the day-to-day operations of our internal Collections process and provide monthly reporting and metrics to leadership.
  • Collaborate with Finance, Operations, Engineering, and Product on the evaluation and subsequent implementation of a collections system.
  • Coordinate with third-party collections agencies to optimize write-off capital recovery, and develop engagement strategies to improve their performance.
  • Establish key metrics and KPIs of the Collections Department.

Who you are

  • You have more than 6 years of experience leading Collections strategies and teams.
  • You can execute, build from scratch and move quickly
  • You have experience building and growing high-performing teams
  • You have a strong knowledge of financial services in Latin America (particularly credit)
  • You have experience in negotiating & closing deals
  • You can think strategically but also have strong attention to detail
  • You are data-driven
  • You are excited about R2’s mission and the challenge of working in a dynamic start-up environment
  • You are fluent in English & Spanish
  • Based in Mexico or open to relocating to Mexico

**Does this position sound like a good fit? Apply here:

About R2

R2 Logo

Embedded lending infrastructure

Company Size: 51 - 250 People
Year Founded: 2020
Country: Chile

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