Group Product Manager, Billing and Revenue (AMER)

We're currently hiring for the following locations:

Location: Americas. UTC/GMT -7 to UTC/GMT-4

Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on timezones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.

As the Senior Manager for our Billing and Revenue Zone, you will lead a team of talented Product Managers in building Zapier’s next generation of payments and monetization experiences in service of our mission to make automation work for everyone. We have ambitious plans to grow Zapier, and we need a cross-functional leader who understands how to distill the needs of our customers and internal stakeholders to capture the value of our new product offerings.

You'll partner closely with our Product teams, Finance, and Pricing & Packaging to define how Zapier scales our billing platform and monetizes new product offerings in the coming years. You’ll be responsible for identifying and executing on the growth levers within our monetization and payments space, and lead your PM team in pursuing the right opportunities at the right time.

An ideal candidate has experience partnering with executive stakeholders and across the org to understand their needs and how to prioritize and deliver payments and monetization solutions that enable them to capture value for our new product capabilities. You have experience understanding complex technical issues, making sense of the abstract and creating an easily-understood narrative to represent your strategy across the org. You’ve got experience with sizing new opportunities and building a business case to evaluate new areas of investment for maximum impact.

About You

Leadership : You are an experienced product leader in the area of payments or monetization; you bring experience in subscription based products, bringing new SKUs to market, or B2B SaaS is a bonus. You have at least four years of experience building and managing a team of high-performing product managers. You lead by example and empathy, understand the business and how to prioritize project work, emphasize mentorship, and create an environment of learning. You encourage diversity of ideas and know that the team is collectively stronger than any individual.

Strategy: You communicate the vision for your team and then make it happen. You work with leadership to define how we’ll scale our payments and monetization goals and build a 6-18 month roadmap for how you'll solve those problems. You know how to evaluate when to build vs buy and how to prioritize work for short and long term impact. You can work with your team to break a vision down into goals and roadmaps and have experience leading multiple teams through execution towards the strategic vision. You understand how to balance being in the weeds to make clarity and when to work through your team to deliver results.

Outcomes: You know how to get results. Through collaboration with your team you routinely deliver meaningful results for the business. You have a strong sense of accountability for outcomes and you share and celebrate and build momentum around positive results. You learn and course correct when you don’t get the results you want.

Systems Thinker: You understand how various parts of the product and platform fit together into a comprehensive solution and have a strong intuition for how changes impact systems and teams. You keep your team thinking a step ahead to enable a growing number of product lines and strategies to come to life.

Data Driven: You are able to use data to discern insights that help drive roadmap planning and quarterly goal setting. You understand how to evaluate a business opportunity and create a model to evaluate investment areas for maximum business impact. You know how to measure the results of your work and understand its downstream effects. You are able to coach your team to do the same for their areas. You can use self-serve data exploration tools to support your own decision making.

Customer Oriented: You can effectively leverage user feedback to uncover unmet needs and are a compelling example to your team of the importance of user input. You consider the user experience as well as the monetization opportunity and understand how to balance the two.

Skilled Communicator: Zapier is a 100% remote team and writing is our primary means of communication. You know the right tool for the job whether it’s managing the day-to-day cadence of projects or building cross-company momentum around a project. You understand how to communicate with executives for buy-in on your strategy and how to vary that communication when working with partners or team members.

Team Builder: You are able to build up and motivate people and teams. You understand the benefits of building a diverse and inclusive team. You understand that leading a team is about coaching and mentoring people, growing their capabilities, and helping to create the environment for the team to be successful. You connect your team's work back to objectives the management team cares about, helping the team to understand the importance of their work.

Optimizer: You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

Zapier Compensation Guiding Principles

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

Competitive: Zapier pays well among the technology sector. Equitable: Consistent pay practices; competency-based pay. Simple: Pay is well understood, and pay practices are built for scale. Transparent: Zapiens know how pay works, including how their pay is determined.

The pay ranges for this role are:

United States: 222,700 - 334,100 USD Canada: 222,700 - 334,100 CAD

A Candidate's compensation package is finalized once the interview process is concluded and accounts for experience, competencies (job knowledge, skills and abilities) and internal equity.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs @ zapier.com.