Founding Product Designer

☎ Community Phone

remote first and always

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.

With remarkable 400% growth in recurring revenue in 2022, we’ve expanded from 17 fully-distributed teammates to more than 70, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.

🌟 About the role

We're seeking an experienced Founding Product Designe r to play a pivotal role on our team. As a small company moving fast, we need a professional who is adept at multitasking and is comfortable with taking on a variety of responsibilities. You will be instrumental in driving our product expansion and directly influencing customer experiences.

Your role goes beyond conventional boundaries, combining design mastery with strategic vision and holistic user understanding. In a fast-paced, lean environment, your contributions will be instrumental in propelling us toward our conversion and retention goals.

🚀 You will...

💡 Craft intuitive and streamlined customer experiences, redefining flows and features to enhance our conversion rates and retention metrics.

👥 Immerse yourself in our users' world, going beyond the basics to comprehend their thoughts, needs, and behaviors. You'll gather insights directly from the source.

📊 Lead user research initiatives, personally engaging with our customers to unearth actionable insights that drive adaptation and innovation. No middlemen here – you'll be the bridge between our users and our product.

🤝 Collaborate seamlessly across departments, working closely with product, engineering, and other teams. With no dedicated PM, you'll chart your course to prioritize and execute business objectives.

🎨 Design holistic systems that span various touchpoints, encompassing email copy, brochures, and all facets of customer interaction.

💻 Establish new benchmarks for product design excellence, setting higher standards that continuously elevate the user experience.

🏆 You are...

🎨 An accomplished Product Design expert with over 6 years of experience, demonstrating a wide-ranging skill set adaptable to our dynamic startup environment.

🚀 Resourceful and adaptable, thriving in an environment where flexibility and agility are paramount. Testing and refinement are second nature to you.

🤝 A natural collaborator, proactively seeking input from diverse teams and translating these insights into impactful design solutions.

💬 Focused on our customers, you're driven by regular interactions with end-users, rapidly iterating to optimize their product journey with empathy-driven design.

🗣️ An exceptional communicator adept at conveying design concepts through mockups, flows, wireframes, and prototypes. Your efficient communication expedites the development process.

🔄 Enthusiastic about an iterative design process, eagerly embracing feedback to fuel your personal and professional growth.

💼 A versatile designer, exemplified by a robust portfolio showcasing customer-centric digital work. Your deep understanding of user needs, coupled with innovative problem-solving skills, sets you apart.

📈 Beyond design, you will...

🔍 Engage in comprehensive customer discovery, going above and beyond to deeply understand user profiles and behaviors. Your insights will shape our product direction.

📈 Demonstrate sharp project management skills and business acumen, breaking down strategic goals and independently prioritizing tasks to drive outcomes. With no dedicated PM, your self-directed approach will be invaluable.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

visit about us for more info!

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Our salary ranges are determined by role, level, and location.

Company Size: 51 - 250 People

Year Founded: 2018

Country: United States