Founding Customer Success Manager

Rally LogoRally

Date Posted

11 Jan, 2023

Salary Offered

$90000 — $120000 yearly

Job Type

Full Time

Experience Required

6+ years

Remote Work


Stock Options



1 available

Your Mission 🦸

As a Founding CSM, you’ll work alongside the Co-Founder / CEO to help us build Customer Success from the ground up. If you’re looking for a role where you can collaborate with our internal Sales, Marketing, Product, Design, and Engineering teams while providing a massive pain-reliever, then read on.

What you’ll do 🚀

Bring real value to your customers

  • Be the primary point of contact for all new customer onboarding and enablement
  • Run training sessions for both our admins and end-users to ensure they get maximum value out of Rally

Build trusting, personal relationships with your customers

  • Learn the product inside and out to be a trusted advisor to our customers
  • Drive adoption, retention and expansion for Rally’s existing customer base
  • Identify new expansion and upsell opportunities
  • Proactively identify customers who aren’t maximizing their usage and create action plans to reach success

Build the foundations of CS at Rally

  • Find repeatability in processes and build documentation to set up Rally for scale
  • Build enablement materials for customers to help drive them towards value
  • Surface trends and patterns across customers to drive product roadmap and best practices for Customer Success

Shape our future product

  • Constantly capture and synthesize product feedback from our customers; make product recommendations based on this feedback

Who you are 😁

  • You’re passionate about User Research — you understand that continuously talking to users is how great products are built. You’ll empathize with our users, understand their problems, and relentlessly seek to solve them.
  • You’re a team player — you focus on shared learnings, and can collaborate cross-functionally to ensure the organization has clarity on desired outcomes for customers.
  • You have a winners mindset — always looking for ways to drive customer value through creative but practical approaches.
  • You love startups — you are comfortable in and energized by a fast-paced startup environment.

Requirements ✍️

  • 5+ years of CS in B2B SaaS
  • You’ve build customer success playbooks or processes
  • Experience managing customer relationships
  • Strong communication skills - written and verbal
  • Familiarity with Hubspot
  • Excellent attention to detail

About Rally

Rally Logo

Rally is Zoom for social events

Company Size: 1 - 5 People
Year Founded: 2020
Country: Canada

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