As a Founder's Associate in Product Ops, you will play a critical role in ensuring customer satisfaction and success with Flagright products. You will be the primary point of contact for product insights & support for our team and our customers located on 6 continents. You will be responsible for maintaining metrics infrastructure, KPI reporting on customer adoption and usage, maintaining customer support collateral, and announcing new features as part of product marketing. This is a critical enabler function in ensuring high quality customer support and sales operations in Flagright's success. This role reports directly to the CEO.
At Flagright, we offer exciting career growth opportunities for motivated individuals who are looking to take the next step in their careers. If you are highly driven, enthusiastic, and looking for an exciting opportunity to join an early-stage startup, we want to hear from you.
🛠 You will
- Build and maintain a product KPI tracking infrastructure by providing specific requirements for engineering and by building Mixpanel dashboard.
- Make product insights visible to the team and the leadership on an ongoing basis with reporting best practices.
- Collaborate with cross-functional teams (e.g. product, engineering, sales) to drive customer success.
- Identify and address customer pain points, and escalate issues as necessary based on qual and quant data.
- Create scalable feature announcement channels and own customer interactions for each release on an ongoing basis.
- Set up and maintain knowledge base and customer onboarding tooling.
- Troubleshoot data-related issues by querying MongoDB databases and support engineering efforts by minimizing their workload.
- Support roadmapping by providing quant data to the prioritization process.
🙌 Your profile (Required qualifications)
- Bachelor's degree in STEM fields from a reputable university.
- At least 1 year of full time experience building dashboards on Mixpanel and maintaining tracking plans/event taxonomy. All candidates that do not fit this criteria are unlikely to receive a response.
- Intelligent - you are always considered one of the intelligent people in any room you have been in. You are quick on your feet and sharp at work.
- 1+ years of experience in analytics, operations, product management, or related field.
- Fluent in data. You make data-informed decisions and have experience building metrics dashboards to monitor engagement & product KPIs.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.
- Experience in a B2B SaaS environment, with a strong understanding of the technology landscape.
- Fast learner - You are able to quickly master a new domain such as anti money laundering, sanctions screening etc. You are able to develop expertise and display empathy with users.
- Ability to work independently and manage multiple tasks and projects simultaneously without missing deadlines or decreasing quality. No one will remind you to do your job.
- Strong problem-solving skills and ability to think critically and on your feet.
- Hard-working and ambitious, with a passion for driving growth via customer retention and cross-selling.
💯 Preferred qualifications
- Master's degree from a reputable university.
- Past experience in financial sector, understanding of financial crime & financial crime terminology.
🤗 Benefits
- Do something meaningful; help stop human trafficking, money laundering, child labor; Be a part of enabling the future of how money moves.
- Work alongside a highly competent, top-tier team (Y Combinator, ex AWS, Twilio, Palantir).
- Great career development opportunities in a fast-growing early stage startup.
- Low-bureaucracy, minimal meetings, async communications culture, international culture, flat organization.
- We do not recommend you to apply if you aren't confident in delivering results. We maintain an extremely high bar for all of our team members. We do performance evaluations honestly & fairly, not kindly.
Flagright
