First Technical Solutions Engineer

• Location: Berlin, Germany (On-Site)
• Contract Type: Full Time
• Start Date: ASAP

We are looking for an experienced Software or Solutions Engineer to join our team. You will be the first technical solutions engineer and will therefore have the chance to take on a lot of ownership and shape Kombo's post-sales organization with a strong possibility of taking on a leadership role in the future. You will support customers on their whole product journey: from onboarding and working with them on how to best integrate Kombo into their product, to extending our product based on their feedback and to helping them scale to hundreds and thousands of connected integrations. Overall, your mission is to make our customers succeed (fast)!

Most of your time will be spent coding and solving technical problems; always motivated by the real-life problems of our customers. This role demands strong problem-solving skills, technical proficiency, and exceptional communication abilities.

If you are passionate about state-of-the-art tech products, enjoy working closely with customers, and value being part of an awesome team that empowers you to grow, then we think you'll love this job!

About You

• You are ambitious, self-driven, and eager to work alongside a high-performing team. You want to take over a lot of responsibility for an excellent customer experience through a great technical product. You also appreciate being part of a transparent, “no-bullshit” culture that values direct communication, no politics, and is driven by high quality and ownership
• You are a strong engineer who has worked in a Solutions, Post-Sales, Support or Customer Success Engineering role before. You are collaborative and work well with your peers in Sales, Product, Engineering, and the Customer Success team.
• You have excellent written and spoken English skills.

Key Responsibilities

• You will technically onboard and work with various of our customers' teams (domain experts, product, engineering) to help them integrate Kombo and solve real-world problems.
• You will solve technical customer problems. This could be chasing down a tricky authentication issue, extending an integration, or consulting our customers on how they should implement a particular use case within their product. You are expected to commit code yourself
• You will collaborate with the Engineering Team to maintain a high level of context about various parts of our codebase and coordinate with the team to ensure high-priority issues are addressed promptly.
• Keep track of customer promises and requests, utilizing systems for timely follow-up as needed.
• You will work with product management to translate your knowledge of customer problems into product insights to shape the direction of Kombo’s product.
• You will create re-usable collateral, docs, best practices & tools in collaboration with the Engineering and Customer Success team

Why Kombo

Joining Kombo means becoming part of a highly dedicated and skilled team focused on interesting technical challenges. Your work will significantly impact a tech product used by CTOs and engineering teams, and the whole team will celebrate your wins. You will work with a modern, yet robust, tech stack and we encourage you to keep up to date and bring new additions to the stack. With new challenges (we're looking to 2.5-3x next year!), you're assured of growth and progress.

In addition, we offer competitive salaries, shares in the company, and a caring community. We're serious about good communication and eliminating frustrating politics. We provide food, drinks, gym benefits and public transport tickets for your everyday needs.

About Us

Kombo was started in the Summer of 2022 when we were accepted into Y-Combinator and rapidly grew from just the four founders to a team of 15 strong. We are already profitable and expanding the team in response to the high demand for our service.

Our product enables software companies to offer integrations to HR tools for their customers. These companies integrate with our unified API to provide dozens of integrations straight out of the box. We proudly serve well-known companies such as Talent.com, Moss, HeyJobs, Hackajob, and FreeNow, and have positioned ourselves as the leading European provider of such technology. In addition, we have some of the best partners and investors in our industry, such as Jean-Denis Greze (Plaid CTO) or Paul Forster (Indeed founder).

Kombo is not for you if

• Your preferred work environment consists primarily of remote work/home office
• You're in search of a more laid-back, less demanding workplace
• You are a beginner in need of extensive training and support

Looking forward to hearing from all interested candidates who want to be part of building something impactful.

Disclaimer We can only relocate candidates who are in the EU.