Director of Member Services

Myria is the only online marketplace built exclusively for the 300,000 most successful people in the world. We offer services, products, experiences, and philanthropic opportunities that are completely off-market, require special access, and are otherwise unavailable. Myria launched earlier this year with the YC W22 batch and is looking to grow and expand its team.

Job Description

We are seeking a Director of Member Services to join our team who is passionate about concierge, luxury services, and helping people enjoy & utilize their success. You will be responsible for managing Myria’s clientele and ensuring their needs and requests are met.

The ideal candidate has experience in early startups and can think on their feet. We need someone who can do a little of everything: understand our business well, manage relationships with members, set/manage your own responsibilities, & hold everything to a high standard of excellence.

You will work with cross-functional team members and have experience navigating a fast-paced startup environment, be eager to gain meaningful experience, & be passionate about making a big impact in this role. If you are a motivated self-starter who is excited about mastering the inner workings of a startup, please apply.

Primary Responsibilities

• Serve as a point of contact for day-to-day member service needs.
• Manage member relationships & frequently communicate with them to ensure they are getting the most out of their Myria Membership.
• Develop a thorough understanding of members’ expectations and preferences in order to serve as a knowledgeable member advocate & ensure tailored execution.
• Drive high client satisfaction through excellent customer service, prompt follow-up on member issues, & proactive problem-solving.
• Help maintain trusted relationships with key member intermediaries such as estate managers, chiefs of staff, & executive assistants.
• Deliver the complete provider contact list and a short description of the business you did with them (date, guests, cost, etc.) to Platform Success & Support within 48 hours of the completion of the project.
• Track, report, and deliver clear & transparent accounting of every opportunity.
• Execute and manage the new member onboarding process.
• Promote and ensure respect for member privacy & confidentiality in all matters.
• Help with request intake & ideation.
• Work with Provider Services to ensure we use the right provider for the job.
• Under promise, over deliver.

Requirements

• At least 2-4 years of relevant industry experience (family office, wealth management, concierge or other experience working with high net worth families is preferred)
• Bachelor's degree preferred
• Ability to quickly build and maintain relationships
• Experience with Salesforce preferred
• Ability to think on your feet to creatively solve our prospects' needs
• Exceptional and persuasive communication skills, both verbal and written
• Must have a positive attitude, confidence, & desire to be the best
• Strong organization & time management skills and ability to work independently
• Ability to succeed in a fast-paced, highly demanding, high-volume, & dynamic environment
• Availability to perform job duties outside of normal office hours, when necessary
• Must be personable and have a high level of professionalism

Benefits

We offer the following benefits to all full-time employees:

• Remote full-time position (HQ based in Los Angeles)
• Competitive salary + equity and bonuses
• Medical insurance covered at 80% for employees
• Unlimited vacation
• 401(k) plan
• Opportunity to work in a fast-paced startup environment with two-time founders and experienced executives

Myria, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military status, pregnancy or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.