Pulppo has the great challenge of being a technological partner of a low-tech market!
We are looking for a Customer Support Specialist, the "go-to" person for "how to" issues related to specific tasks within the Pulppo platform. You will be responsible for providing exceptional customer service and collaborating with the rest of the company's teams to build relationships, resolve issues and increase the overall trust and satisfaction of our agents. We are looking for a highly motivated, outgoing person with attention to detail, who enjoys problem solving and is looking to develop personally and professionally. This position offers unlimited opportunities for growth.
If you are interested, send your application and let us meet you! PLEASE ONLY APPLY IF YOU ARE BASED IN MEXICO CITY AND SPEAK SPANISH FLUENTLY.
About the person we are looking for, please make sure you meet the requirements. We will only consider candidates that do. You are (or have):
- Specific responsibilities include (but are not limited to):
- Provide customer service to agents via live chat making sure customer satisfaction is achieved.
- Master the Pulppo platform, to educate agents and educate them to become advanced users.
- Run individual and group training with agents, both face to face and remotely.
- Gather feedback from customers and constantly report back to Product & Tech areas to improve and establish best practices for customer support.
- Analyze and report on platform malfunction escalating with the corresponding teams and follow up with the final solution.
- Analyze agents' data to identify needs with respect to Pulppo tool adoption.
- Collaborate in the development of processes that optimize the area, focusing on the agent and customer experience.
The ideal candidate has:
- At least 1 year of experience in Customer Support areas in a fast growing startup or fast adaptive environment (if throughout the full growth stage, even better).
- Knowledge in technology tools, such as: Intercom, Hubspot, Salesforce, Notion, G Suite.
- Able to manage multiple tasks at the same time and adapt to changes while maintaining high productivity and meeting deadlines.
- Customer oriented and customer satisfaction oriented.
About the interview:
At Pulppo, we are changing the Proptech landscape by improving the way users buy and sell properties. We created the first tech-enabled real estate broker for Latin America.
We were frustrated with the fact that, while buying a property should be a simpIe and joyful process, it’s usually complicated and full of frustrations. So we set off to change it.
By bringing together the best agents in Mexico, and providing them with all the tools they need to be the best at their jobs, we create a unique experience for end users where buying or selling a property is a transparent and centralized process.
After successfully raising nearly $5MM seed funding round and having been invited to join some of the most important accelerators in LATAM, we are now bringing together the best dreamers, strategists, and executioners to meet our 2023 of growing to 10 offices, 4 cities, 2 countries and $1.5MMUSD in revenue.
This journey is fast paced, exciting and not for everyone.
Apply if you have what it takes and looking for a challenge.
Pulppo
