Customer Support Representative

Job Description

We are looking for a Customer Support Representative who can help us scale up our operations across multiple locations with a smooth customer experience. You will be acting as a bridge between the customers and the operations, channelize the problems and coordinate with the operations teams to ensure a seamless customer experience. We are small and getting ready to grow which means that you will have the room to create a ton of impact really fast and join us for our initial growth! This is an opportunity to get in at the ground floor of Pakistan’s very first Y Combinator backed consumer startup.

Responsibilities

• Acting as a bridge between customers and the operations by channelizing customers’ concerns
• Providing live customer support
• Resolving end-to-end service problems by clarifying the customer’s complaint and determining the cause of the problem
• Selecting, and explaining the best solution to the problem, and following up to ensure resolution
• Coordination with operations and delivery team to ensure a good order experience
• Tracking live operations and responding to queries e.g., deliver assignments, live support
• Preparing product or service reports by collecting and analyzing customer feedback

Skills and Experience

• 1-2 years’ experience in managing Customer Support preferably in a startup
• Proficiency in English language
• Good communication skills
• Highly energetic and ability to work under pressure.
• Impact driven individual
• Problem solving