Tradex Markets Inc. is a US-based prediction market exchange that has been operational for two years and backed by Y Combinator. We specialize in trading on the outcomes of future events, ranging from the number of COVID-19 cases to esports tournaments and political elections. With global operations, we offer a dynamic and innovative platform for predictive trading.
We are seeking a Customer Support Executive to join our dynamic team. You will be the first point of contact for our customers, providing exceptional service and support for their trading needs.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat promptly and professionally.
- Provide accurate information about our products and services.
- Assist customers with account setup, trades, and troubleshooting.
- Collaborate with the tech team to resolve technical issues.
- Collect customer feedback to enhance our services.
- Stay updated with company offerings and market trends.
Required Skills and Qualifications
- Excellent communication skills in English.
- Proven experience in customer support or a related field.
- Knowledge of trading and financial markets.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment.
- Proficient in MS Office and CRM software.
Compensation and Work Environment
- Compensation: $150 - $200 per month.
- Work Culture: Embraces modern startup culture with flexibility and full autonomy.
- Location: Remote job, allowing for a flexible work environment.
Application Process
- Interested candidates should submit a resume and a brief cover letter highlighting relevant experience and skills. Applications are reviewed on a rolling basis.
Conclusion
- This role is ideal for someone passionate about data, trends, and event management and looking to make a significant impact in a fast-growing startup. Join us at Tradex Markets Inc. to shape the future of prediction markets in Asia and south America markets.
TradeX
