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Customer Sucess Manager

Riot LogoRiot


Date Posted

23 Sep, 2022

Salary Offered

$40000 — $80000 yearly

Job Type

Full Time

Experience Required

1+ years

Remote Work

No

Stock Options

Yes

Vacancies

1 available


Great products are made by customer-obsessed teams

Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that.

About Riot

We're a product-first team on a mission to help grow the cybersecurity culture. We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity.

We created a platform to easily rollout a cybersecurity awareness program: the plaform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers — but in a safe environment.

Created in 2020, Riot has raised $2.4m with top-notch investors (Y Combinator, Funders Club and Frst Capital), and is now protecting more than 30,000 employees in over 500 companies all over the world. We're currently 15 in the team, split between Paris, France and New York.

About the role

You will be the first hire in the customer success team. Up to this day, customer success is done by the sales team: they onboard and follow their customers. We grew a lot in the last 12 months and that's why we now feel the need to have a team dedicated to keeping our user base happy.

You will be in charge of setting up the processes to onboard and retain our users. It's a role where you will have a lot of flexibility. If you love writing blank pages, you will love this role.

About you

  • You're an explorer. We're in the early days of Riot, it's expected from this position that you discover the best way to serve our customer base.
  • You previously had at least an experience in a successful customer success team. You know what works and what doesn't.
  • You speak fluently English and French. Our customer base is everywhere in Europe and in the US.
  • Ideally, you've used Intercom in the past. This is the tool we use to serve customers.

Want to apply for the job? We don't need a resumé or a motivation letter, just send us your LinkedIn profile!

About Riot

Riot Logo

Cybersecurity awareness for fast growing companies

Company Size: 11 - 50 People
Year Founded: 2020
Country: United States

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