Customer Success Manager (India)

We’re looking for a customer-focused individual with a strong on delighting customers. As a CSM, your primary goal is to work towards delighting current customers and prospective customers.

What is RedBrick AI?

RedBrick AI is a SaaS platform for building medical imaging artificial intelligence. Our platform offers tools that help radiology AI teams create high-quality annotated datasets to train and validate their machine-learning systems.

We launched in November 2021 and now work with leading healthcare AI teams like Mass General Brigham, Qure AI, and Hyperfine. We have raised $4.6 million dollars from the world's best investors including Y Combinator and Sequoia Capital.

The use of artificial intelligence in healthcare will be a force for good - democratizing primary care, offering the first line of defense in under-staffed areas, and alleviating pressure on clinicians. We’re incredibly excited to power the next generation of AI researchers from data to FDA-cleared AI systems.

What you will do

1. Manage the customer trial pipeline with the goal of providing support to all stakeholders using the product.
2. Maintain a strong relationship with our current customers, and develop a deep understanding of their challenges, and how RedBrick AI can continue solving them.
3. Build support materials to help ignite prospective customers & delight existing customers - helpful e-mails, tutorials, detailed documentation, videos, etc.
4. Act as the first line of defense to questions and bug reports, and the interface between the customer and technical product team.

Requirements for the role

1. A background/familiarity with Computer Science is strongly preferred. Experience in the healthcare AI industry is a bonus.
2. We’re looking for someone who has excellent written and spoken English, and a strong desire to delight customers.
3. We expect you to have extremely high standards and very close attention to detail regarding the quality of content you will generate.
4. Previous experience as a CSM would be preferred, but not required. However, we do expect a previous experience of working directly with customers successfully in some format.