🧐 Who exactly are you looking for?
We’ve grown incredibly fast in 2022, from 0 to $500k annualised revenue. Our customers LOVE Kula but they need help to get the most out of our product. We need someone who can quickly have a significant impact on our customers and their success. This role is a lot of fun, and very intellectually stimulating. It is also hard work, requires patience and organisation.
You'd be a great fit if you're:
🧗 Ambitious
You're someone who wants to grow fast in their career and can scale with Kula.
🧠 Smart
You explore new creative ways of doing things, have strong opinions and are willing to change them.
🎯 Product Focused
You love learning about customer problems and want to influence the product roadmap
📈 A Learner
You don't need decades of experience, we're looking for people who love learning fast!
✋ Patient
Sometimes lawyers are slow to learn software- you will have to be patient.
🔥 So what will I do?
As a Customer Success Manager, you will both manage your own book of business, and work directly with the leadership team to improve our processes:
- Point of contact for over 50 customers within 3 months
- Execute strategies to increase adoption of Kula in law firms (e.g. craft and deliver presentations on compelling new use-cases of Kula to customers)
- Design new processes for customer success at Kula
- Work with Kula’s technology team to automate customer success processes
🍪 Why should I join Kula?
⚖️ Help disrupt a 2000 year old industry!
🟧 Become one of the early employees at a YC backed startup
📈 Grow with a startup that has gone from $0 to >$450k in ARR in 10 months!
👨👩👧👦 Join a team of people who have patented an AI algorithm and started multiple businesses
💵 Design your own commission plan and benefit from a ****top of market close rate
💡Influence the product roadmap
Kula
