Customer Success Manager

What the job involves

• Leading on Tahora customer success activities
• Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximise onboarding success
• Monitor client KPIs and targets to ensure success
• Leading on the Tahora onboarding and communications by working with client's internal marketing teams to devise a strategy for launch and onboarding and promote Tahora internally to their workforce
• Play a key part in the product development providing a voice for customers and stakeholders
• Be the main point of contact for clients when supporting rollouts, success and an all round great experience

Requirements

• Someone who has worked in the Account Management, Internal Marketing or Customer Success for 3+ years
• You have a proven track record in building client relationships, working with stakeholders across the organisation - and delivering results
• Strong communication skills, confident delivering workshops and working with stakeholders
• Are comfortable with leading client meetings with confidence and clarity
• Hungry to learn and get involved with all areas of the startup
• Have a proactive mindset with a desire to learn and bring creative ideas
• You have hustle, high energy and love to continually raise the bar in terms of performance and expectations