Customer Success Engineer (front-end development experience)

OK, so let's start with a few words about Vue Storefront.

Vue Storefront sets a  new standard in online shopping , making it more convenient, intuitive, and lightning-fast. We use the  modern tech stack , believe in  composable commerce architecture , and are  dedicated to flattening the learning curve to business users. That is why  enterprise customers can launch our store in weeks instead of months , gaining time and saving money.

For us, the most important thing is that  Vue Storefront cares about people, their work-life balance, relations, and the impact they make on the community, tech & e-commerce world, and their private lives. Vibe, Self-driven, and Focus are Vue Storefront values, and we want to grow everyone who has a hunger for more and lives up to them!

Location : Remote, EMEA

The Opportunity:

As a Customer Success Engineer, you will be the technical pillar of our Customer Success team and support us in distributing our innovative platform. 

You will be working closely with our partners and Enterprise customers, engaging with their technical decision-makers and teams in helping with design, best practices, and troubleshooting while implementing our solution to meet their needs.

You will have a background in Software Engineering and a deep understanding of the eCommerce industry. You will be a confident and articulate communicator and comfortable speaking with customer stakeholders, including the tech team, CTO/CIO, and business line stakeholders. You will take a solutions-oriented approach to problem-solving to deliver high-quality work.

Your Mission:

• Present Vue Storefront’s  platform and participate in customer meetings to discuss and finalize technical questions
• Support customers in the implementation of the Vue Storefront solution, serving as a trusted advisor
• Support customers with the development of the overall architecture and a migration strategy,  including customer’s 3rd party solutions
• Create conception, implementation, and presentation of our demo configured for the customer-specific use case
• Support the Customer Success team with product-related technical questions 
• Complete code audits and business reviews for customers
• Collaborate with the Product team representing the customer voice in product planning 
• Manage and provide answers to technical questions in Slack and Jira
• Become an expert in the MACH (Micro-services, API first, Cloud Native, Headless) principles

What you need to succeed:

• 5+ years of professional front-end development experience (at least two years in the eCommerce industry): modern web languages, HTML, CSS, frameworks (e.g., Vue.js,  Nuxt, jQuery, Node.js, Express, Bootstrap), React or Angular, and JavaScript libraries.

• 3+ years of experience as a SaaS technical consultant or Customer Success Engineer with a proven track record of success

• Ability to collaborate effectively with various teams throughout the organization

• Highly motivated approach to gaining knowledge, especially in the context of web, cloud, and retail technologies

• A fundamental understanding of customer requirements and "translating" them into product features and modern software architectures

• DevOps/Cloud knowledge, including an understanding of Kubernetes and experience managing common deployment issues, is a strong plus

• Native English fluency (any other language skills are a plus)

• Excellent communication skills and confidence in engaging with a multitude of stakeholders (up to C-level)

• Team player with high self-motivation and a pronounced “can do” attitude

• Willingness to travel (up to 10% when safe to travel)

• you share our values:

  • Vibe - you say what does not fit. You give feedback, and you listen to critical feedback as well.
  • Self-driven - everyone's opinion is essential, but ownership is more important. You understand that someone has to take responsibility for the decision and how it affects the whole product or company.
  • Focus - you stay aligned with what and how we act as a company. You move your WIGs (Wildly Important Goals) further. You take responsibility for your work and overlook the health of that area.

What can you expect?

• Senior and experienced team
• Budget and tools for your skills Growth
• Possibility to augment your salary by providing on-call support in our SWAT team
• Fully Remote work with flexible working hours
• Values-driven culture , friendly and supportive work environment
• Contract type tailored to your need
• Engagement: it’s full-time engagement in every case
• Ability to regularly attend conferences and community events , both as participant and contributor
• Flat organizational structure: it helps to focus on what’s essential - have no barriers in communication, no Corpo-language, no going things around, no need to do things differently than most smartly and efficiently.
• Relations: VSF values healthy relations and spends time together - e,.g.two weeks with your teammates and families on Tenerife?
• Benefits: contract type depending on your decision, Medicover medical care package (EMEA), access to the pool of courses, time to time workation, flexible working hours, working from wherever you want.

Come join VSF’s extraordinarily enthusiastic and successful team as we advance the ecommerce landscape!