Customer Success Engineer

About Infisical

Infisical is the #1 open source secret management platform for developers. In other words, we help organizations manage API-keys, DB access tokens, certificates, and other credentials across all parts of their infra! In fact, we process over 100M of such secrets per day.

Our customers range from some of the largest public enterprises to fastest-growing startups (e.g., companies like Hugging Face, Delivery Hero). Developers love us and our community is growing every day! Join us on a mission to make security easier for all developers – starting from secret management.

About this role

Infisical is looking for a customer success engineer to help grow Infisical’s customer base and ensure great product/onboarding experience. You will be working closely with our CEO and the rest of the engineering team on:

• ensuring new customers are activated, happy, and have all of their questions answered;
• expanding Infisical to new use cases within accounts (e.g., more integrations, feature announcements, cross-sell);
• running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases;
• becoming a trusted technical advisor to customer and business leaders;
• talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and provide feedback towards product roadmap;
• improving documentation and public facing materials based on customer feedback;
• managing/facilitating case studies and customer quotes/references;
• hosting webinars and knowledge sharing sessions for customer's stakeholders;
• understanding user journey and being able to guide UX/DX roadmap;

Overall, you’re going to be one of the defining pieces of our team as we scale to thousands of customers over the next 18 months.

About you

This job will require you to have the following pivotal skills:

• technical experience in development or systems engineering (open source experience is a plus);
• experience in a customer-facing role (technical/developer product is a plus);
• understanding of the Infrastructure/DevSecOps space is a plus;
• exceptional verbal, presentation, and written communication skills;
• high energy and strong work ethic;

How you will grow?

With this role, you play the defining role in:

• growing Infisical and our customer base;
• shaping short- and long-term product roadmap;
• building out the future customer success & sales team;

Team, Values & Benefits

Our team has worked across transformative tech companies, from Figma to AWS to Red Hat.

We have an office in San Francisco, but we are mostly a remote team. We try to get together as often as possible – whether it's for an off-site, conferences, or just get-togethers. This is a full-time role open to anyone in North American time zones.

At Infisical, we will treat you well with a competitive salary and equity offer. Depending on your risk tolerance, we would love to talk more with you about the range of options available between the two. For some other benefits (including lunch stipend, work setup budget, etc), please check out our careers page: https://infisical.com/careers.