Customer Experience Specialist

We're building LiveFlow to help millions of people build better businesses by helping them manage their finances easily.

Every company has to manage its P&L and its cash. Still, too many companies drown because of manual financial work, the absence of understanding of how their numbers work, and too many other day-to-day priorities.

We want to fix that.

We are backed by world-class investors like YC, YC Continuity, Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google), Tomer London (Co-Founder, Gusto), and more.

ABOUT THE ROLE

We are seeking a dedicated and empathetic Customer Experience Specialist, a vital role designed for individuals passionate about ensuring customer satisfaction. As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.

Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard.

Our mission is to make our customers happy, and providing an exceptional customer experience is at the heart of our business.

We believe that genuine care for customers cannot be taught, but we will arm you with all the knowledge you need about our technology. If you love delivering great customer experiences and are eager to contribute to a customer-focused company, we'd love to meet you.

WHAT YOU WILL DO:

• Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.

• Address customer support queries promptly and empathetically, consistently exceeding customer expectations.

• Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow.

• Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements.

• Craft a comprehensive Customer Experience Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.

🧳 WHAT WE'RE LOOKING FOR:

• 2+ years in a Customer Experience/Support role

• Interest in Finance, Accounting, and Financial Modeling

• A deep-seated passion for delivering exceptional customer experiences and deriving satisfaction from making customers happy.

• Excellent communication skills, both written and verbal

• Strong problem-solving skills and the ability to think independently in a fast-paced environment.

• You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work.

SALARY, EQUITY & BENEFITS:

• Competitive base salary + commission

• Substantial equity package

• Unlimited vacation

• Health and dental insurance

• 401(k) (if US based)

• All the latest tech you need; MacBooks, monitors, etc.

• Monthly budget to spend on books and conferences to keep learning

INTERVIEW PROCESS:

1. Intro Call

2. Take home challenge

3. Career History Interview

4. Final Interview

5. References

Sounds like something for you? Then, we would love to hear from you.