Client Care Associate (LPN/LVN)
Date Posted
07 Sep, 2024
Work Location
Salary Offered
$65000 — $70000 yearly
Job Type
Company Background:
The mission of GoGoGrandparent (GoGo) is to help older adults live independently in their home for as long as possible. To accomplish this effort, we tailor existing on-demand APIs to the needs of people living with mobility, visual, cognitive and dexterity impairments. Our service is a virtual caregiver that monitors the instrumental activities of daily living (mobility, meals, groceries, medication delivery & home management) for tens of thousands of older adults around the United States. Our team of 200 and growing operates profitably without the need to raise venture capital financing to date. The company was started in 2016 and inspired by the cofounder’s grandmother, who still uses us to this day.
GoGoCare is a brand new line of service to provide GoGo clients with telephonic prescription management and care navigation support.
Job Summary:
As our first care team member for GoGoCare, you will play an important role in building out best program practices, executing deliverables, and assisting with the continued development of the program.
The Client Care Associate will be responsible for enrolling and onboarding new clients into the program and conducting prescription management and care navigation services over the phone. This role reports directly to the Healthcare Operations Manager and will work independently with limited supervision.
The remote position, based in the United States only, is full-time (40 hours per week minimum) with hours between 8:00am to 5:00pm EST. This is a non-exempt position with an annual salary of $65,000-$70,000, depending on experience, and an annual bonus if company and program goals are met.
Responsibilities:
- Serve as the primary point of contact for GoGoCare services.
- Enroll new clients into GoGoCare through telephonic sales outreach.
- Provide up to 8 hours daily of telephonic prescription management services to include
- Work with clients’ providers and pharmacists to obtain timely medication refills.
- Conduct medication assessments to make recommendations to providers.
- Educate clients on medications and medication side effects.
- Answer general medication questions.
- Assess client needs and provide general care navigation and care coordination services.
- Document client interactions and monitor client outcomes.
- Assist in the development of program processes and best practices.
- Collaborate with various team members including social workers, engineering, contact center representatives, etc.
Skills & Qualifications:
- Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN). License must be valid and in good standing. License in compact state or CA (preferred).
- A minimum of 3-5 years of experience working with geriatric populations and 5-7 years of total nursing experience. Management experience (highly preferred).
- Strong competence in medication management and care navigation.
- Experience conducting clinical telephone assessments.
- Efficient time management skills.
- Strong customer service skills with experience conducting business, care coordination, and education, especially over the phone.
- Excellent verbal and written communication skills.
- Strong computer literacy, including experience with Electronic health records (EHR) and Google Workspace; familiarity with Slack (preferred).
- Bonus: Spanish speaking a plus.
This Role Could Be the Right Fit if You:
- Are excited to play a key role in building a new program.
- Want to grow with a position and have a meaningful impact on program development.
- Have the ability to adapt to changes in program structure, comfort with ambiguity, and flexibility in managing a range of tasks across different functions.
- Are comfortable with technology and working in a startup environment.
- Can manage a full day of telephonic support.
Benefits:
- Health, dental, and vision insurance.
- Paid time-off.
- Paid parental leave.
- Monthly technology stipend.
About GoGoGrandparent
![GoGoGrandparent Logo](https://bookface-images.s3.amazonaws.com/small_logos/170a38c5489e5546c20519b88a72ef0957c7bb63.png)