Claims Operations Analyst

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role has remote work flexibility, as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)

This position is not eligible for employment in the following states: Washington, New York, and California.

Role Responsibilities: 

To deliver on this exciting category-defining product, we seek an experienced, creative, and innovative commercial P&C claims leader to join our new Claims Operations team. 

As a key team member, you will play an integral role in developing our claims processes and experience to improve efficiency, reduce claims leakage, and deliver a superior client experience. In addition to supporting the day-to-day management of our TPA and managing several operational processes, you will be responsible for identifying and implementing improvements across the full claims journey. 

Job Duties:

• Own and execute on key claims processes, including first notice of loss and triage
• Support day-to-day management of our TPA and advise on areas of improvement, ranging from claims file management to closure and payment
• Ensure service levels are met according to service level agreements
• Identify opportunities for enhancements to workflows, procedures, and policies in order to drive efficiency, client experience, and reduced leakage
• Drive implementation of improvements with a bias for action and collaborative approach
• Conduct analyses and develop robust reporting to help monitor and quantify performance
• Conduct audits to identify improvement opportunities and monitor process adherence
• Send client surveys and analyze responses to identify points of client friction

  About you:

• 5+ years of experience in commercial P&C claims (complex liability/ property focus preferred), with 1-2 years within an analytics or operations focus
• Experience working with or for a TPA
• Proficient with analyzing claims data and developing reporting for key stakeholders
• Possess a client-focused and results-oriented mindset
• Demonstrated the ability to develop and optimize workflows
• Possess high attention to detail and an ability to work independently
• Highly effective communicator with the ability to collaborate cross-functionally

Nice to have:

• SQL experience is strongly preferred
• Exposure to or a passion for early-stage startups and/or high-growth environments
• Experience developing or implementing technology that support the claims process
• Experience working with or as an Adjuster

Vouch provides a number of benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time (Unlimited PTO)
• Wellness allowance ($80/month)
• Technology allowance ($100/month)

Salary Range: 

The pay range for this role is: $100,000 to $105,000 per year. 

Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.

Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting @ vouch.us