Business Operations Specialist

About the role

Firstbase.io is hiring a Business Operations Specialist to work in tandem with the Product Managers, Engineers, Designers, and Operations to shape the future of Firstbase’s products. You’ll thrive in this role if you have experience building relationships with and influencing cross-functional team members, delivering high-quality projects and processes on time, and analyzing data to produce actionable recommendations.

What's Firstbase.io

Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses.

More than twenty thousand founders from over two hundred countries have used our products: Firstbase Start to launch a company, Firstbase Agent and Firstbase Mailroom to manage ongoing compliance, and Firstbase Loop to get access to financial services in one click. We are building the future of company management.

Firstbase is backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.

Why you should join

Our team is dedicated to building products & solving some of the startups' hardest problems, with particular focus on:

• Democratizing access to financial infrastructure
• Automating tasks every founder faces when running a business
• Making tools and resources more accessible to everyone, everywhere
• Building integrated solutions for founders and removing friction
• Delivering opportunity to traditionally overlooked founders and companies
• Democratizing access to knowledge

Join us on a mission to increase the number of growing companies.

Who are we looking for

We are looking for risk-takers with diverse experience able to provide fearless feedback.

You will have the following responsibilities

• Work in tandem with the Product Managers, Engineers, Designers, and Operations to shape the future of Firstbase’s products and processes;
• Lead project teams to prepare “support readiness” by ensuring that all facets of support operations, including workflows, tools, content, and change management are deployed in advance of new product initiatives, changes in strategy, or new product releases;
• Collaborate with client-facing teams to ensure any new product initiatives, releases, or changes in strategy are properly communicated and are “client-ready”;
• Partner with cross-functional stakeholders to make critical decisions regarding product strategy & implementation by providing recommendations based on your knowledge of operational capabilities and the needs of our clients;
• Understand and be able to address all customer issues related to the product and processes;
• Gather insights through a variety of channels and tools to accurately capture and represent the customer's voice;
• Turn customer support challenges and business opportunities into a backlog of projects that reduce customer effort;
• Serve as an escalation point for critical issues and incidents when they occur.

Minimum requirements

• 2+ years of work experience in product operations, program or project management, or customer support, preferably in a B2B environment;
• Familiarity with principles of product management or previous experience working directly with product and engineering teams;
• Demonstrates ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment;
• Excellent communication skills, ability to simplify complex topics and adjust delivery for broad audiences i.e. multiple departments and partners;
• Demonstrates experience navigating difficult conversations and making decisions on the behalf of the organization;
• Proficiency in constructing project plans, holding working group members accountable, and delivering results on time, all the time;
• Advanced understanding of Google apps, JIRA, Looker, Data visualization tools, and SQL.

You stand out from the crowd if

• Software startup or tech company experience
• Hands-on experience with boolean search on social and professional networks (e.g. LinkedIn, AngelList, Bookface, etc)

Some perks you will enjoy

• Competitive salary & amazing equity package

We lean on some of the best market data to ensure that we offer the most competitive compensation.

• Hybrid work environment

We work both remotely & from our offices in New York City in São Paulo – optimizing for collaboration while providing flexibility to team members.

• PTO + birthday off

We offer flexibility to allow people to relax and recharge whenever they need it.

• Build your ideal work setup

We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.

• Health benefits

Firstbase offers health insurance reimbursements to both US and international team members.

• Learning & development

We provide a stipend together with resources to help people grow and develop in their careers.

• Amazing quarterly bonuses

Every team member at Firstbase gets a bonus calculated based on personal KPIs and company growth.

If you think you’re unqualified or don’t meet all the requirements for this role, we encourage you to still apply. We celebrate diverse candidates, adjacent experiences, and simply put, good people who want to build great things. If that’s you, then we’d love to meet.