Business Operations Manager

Athlane is hiring an Ops Manager to grow our Customer Success team!

What you'll do:

Own the end-to-end customer experience:

• Guide customers through pilots and on-boarding
• Interface with customers to understand and communicate their needs - partner with them to help them achieve their business goals
• Build our customer success workflows, on-boarding processes, and strategy to support brands
• Be the voice of the customer in product and roadmap conversations
• Take ownership of account-based and company-wide goals

Work with streamers and brands:

• Review of streamers applying to brand/game publisher campaigns
• Use of several tools to coordinate streamers and brand partnerships
• Direct relationship and customer success management with Marketing employees at large companies
• Help write articles and messaging tips for customers on Intercom

You are:

• A customer success manager with experience in software, esports, and/or marketplaces
• Used to dealing with various customer types - whether professionals (brands/marketers) or creatives (streamers)
• Seeking to be part of an early stage startup and wear multiple hats
• Excited to learn more about esports, gaming, and data
• Resourceful, creative, and communicative. You're not afraid to learn new things and think up new approaches to a problem.
• Empathetic with customers' needs, and with the team - other people do better when they work with you!
• Have great attention to detail and high-quality, but know how to balance that with speed given we're a startup

Ideal background:

• Impeccable short-form and long-form writing
• Strong grasp of statistics, data processing, and data science principles.
• Tableau and/or other data viz tools
• Deep CRM comfortability - both with low-fidelity sheets on Notion/GSheets as well with tools like Hubspot, Airtable, and/or Salesforce
• Strong communication skills (written and oral)
• Ability to learn quickly and attention to detail