Business Analyst

As our first analyst, you will play a crucial role in driving data-driven decision-making across the company. Reporting to our Head of Operations, this person will connect, organize, and analyze our data and processes in order to provide actionable insights, identify opportunities for improvement, and drive those recommendations forward. We’re looking for someone who loves problem-solving, creating order out of chaos, and finding better, more efficient ways of doing things.

Responsibilities include

• Operations management: Collaborate with cross-functional teams to understand and document existing business processes. Evaluate ways to increase the efficiency of internal data flows and centralize sources of truth. Troubleshoot operational issues, Identify inefficiencies, bottlenecks, and areas for improvement. Propose and implement solutions to streamline operations.

• Project management: Own standalone projects and workstreams that ensure the successful day-to-day operations of the company. These may, as examples, include maintaining the company’s financial model, developing new employee SOPs, or running our referral program.

• Performance tracking: Design, build, and maintain dashboards to provide real-time visibility into key performance indicators (KPIs) that measure the success and effectiveness of business processes. Monitor and report on KPIs regularly to identify areas of improvement and present findings and recommendations to the team.

• Data analysis: Collect, organize, and analyze data from various sources to uncover insights and trends. 

• Product and market research: Analyze customer behavior and preferences to support marketing and product development efforts. Conduct market research to identify industry trends, competitive landscape, and potential opportunities for business growth.

• Strategy development: Collaborate with leadership to define the company's strategic goals and objectives. Support strategic decision-making by providing data-driven insights and recommendations.

Requirements

• 2+ years of experience in an analytical role at a high-performance work environment (e.g., finance, consulting, or a high-growth, venture-backed startup)

• Excellent analytical skills, with the ability to collect, analyze, and interpret complex data sets.

• Strong written and verbal communication skills, with the ability to present complex information in a clear and concise manner. Strong interpersonal skills to effectively collaborate with cross-functional teams to implement recommended solutions.

• Comfortable working in a fast-paced startup environment with changing priorities. Ability to multitask and manage multiple projects simultaneously.

Nice to Have But Not Required

• Technical familiarity with no-code tools (e.g. Integromat/Make, Zapier)

• Domain experience in K-12 education, consumer or subscription products

• Proficiency in statistical analysis, data visualization tools (e.g., Excel, SQL, MixPanel)

• Experience with financial modeling

We will look for candidates who can demonstrate

• An analytical mindset: You are obsessed with data and love to continuously evaluate processes and results to find systems-level improvements while also solving day-to-day problems on the go.

• Results-oriented: You get stuff done. You think strategically but also have a passion for getting your hands dirty and seeing your ideas come to life. You can manage complex, cross-functional projects and ensure that each moves forward at the right time. You pursue opportunities with a relentless enthusiasm to over-deliver on targets and expectations.

• Speed of learning: You like to learn and you learn quickly. The idea of being asked to own a functional area you have no previous experience with excites you.

• Systems thinking: You can see a complex system, understand how it all works, and find ways to improve it. You like to solve problems by breaking down complicated issues into small parts.

• Teamwork: You have a low ego, give and receive feedback well, and prefer open, direct communication.

• An interest in the mission of Ello: You are excited to work hard on Ello’s mission. Education doesn’t need to be your passion, but doing work that improves lives is.

Here are some reasons to join us

• Do work that matters and make a true impact on child development and literacy at scale.

• Be part of an exceptional team doing exceptional work at the forefront of technological change.

• Capitalize on tremendous career development opportunities during this exciting early phase.