Billing Specialist

Full job description here!

To apply, please fill out the following form here (this form is the full application). You’ll hear back from a team member shortly. Thanks for taking the time to learn about Nourish - we’re excited to get to know you!

About Nourish

Nourish is solving America’s healthcare crisis by helping people eat better. We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance.

We launched one year ago and already have >50 dietitians and thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more.

We have millions in revenue (up 5x in 2022), have partnered with national health insurance companies and provider groups, and have raised significant funding from top-tier VCs including Thrive Capital, Y Combinator, Susa Ventures, Operator Partners, and Box Group. Our angel investors include world-class healthcare founders from Rightway Health, Headway, Spring Health, Alto Pharmacy, and more.

About the Role

As a critical member of our Revenue team, you’ll work to ensure Nourish patients get coverage for the life-changing care they need. This means working cross-functionally with a variety of stakeholders, including our clients, the insurance companies, our dietitians, and the rest of the Nourish team. Getting services covered by insurance is often the most frustrating step in the healthcare process for patients, and we are working hard to ensure that our patients can focus on what really matters - getting the treatment they need - instead of worrying about whether they can afford it.

You will be instrumental in executing Nourish’s ambitious growth targets; you will support a critical function of the organization as Nourish scales its revenue operations and interactions with patients, dietitians, and insurance companies. You will help Nourish provide a world-class experience to its patients both inside and outside of dietitian sessions.

Key responsibilities

• Provide support to clients that have questions about insurance coverage, status of their claims, billing, etc.
• Help prepare insurance claims for submission
• Investigate any claims that come back with issues and determine / execute next course of action
• Work with insurance companies to better understand coverage for specific clients
• Assist in collection of out-of-pocket charges for patients and handle any issues that arise
• Identify areas for improvement in our existing workflows and propose solutions to work more efficiently

You will love this role if:

• You’re passionate about Nourish’s mission. You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.
• You care deeply about client experience. You want to ensure Nourish clients have a best-in-class experience, which means never being concerned about insurance coverage or surprise bills. You empathize with our clients and their desire (and often need) to get affordable care.
• You thrive in a fast-paced start-up environment. You are energized by a rapidly improving (and thus changing) environment. Changes to processes and workflows don’t stress you out — you see them as an opportunity to learn a new skill or improve a client experience.
• You are detailed-oriented and organized. You understand that billing and revenue operations have a lot of moving pieces and have tools & systems to stay organized. You get satisfaction out of ensuring nothing slips through the cracks.
• You don’t like to settle for ‘good enough’. You proactively identify areas for improvement within current revenue processes and tools and suggest changes when you think they could be better.
• You seek out opportunities to take ownership and problem solve. Once you are comfortable with a process, you like being given the opportunity to fully own a workflow and make associated decisions. As long as you have enough support, you like having the opportunity for autonomy and independence.

We’d love to hear from you if:

• You have 3+ years industry experience in billing, revenue operations, or insurance operations roles and are interested in early-stage startups.
• You consider attention to detail to be one of your greatest strengths and can stay organized when you have many workflows to manage and complete.
• You love investigating and problem-solving, and get fulfillment from finding creative solutions to tough problems.
• You are tech-savvy and open to learning and using new technologies.
• You thrive in a fast-moving environment and are not intimidated by ambiguity or change.
• You enjoy new challenges and jump in headfirst when facing an issue. You are able to adapt to the situation at hand and can be flexible in your approach when new circumstances arise.
• You’re comfortable working with a variety of team members (our patients, insurance companies, our internal team, etc.) and have strong verbal & written communication skills.
• You enjoy proactively coming up with solutions when you notice inefficiencies.