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Application support engineer

Blotout LogoBlotout


Date Posted

20 Jul, 2022

Salary Offered

Not Specified

Job Type

Full Time

Experience Required

3+ years

Remote Work

Yes

Stock Options

No

Vacancies

1 available


Responsibilities

  • Answer, evaluate, and prioritize incoming incidents requiring production support
  • Recognize problems, conduct research, provide resolution, and follow up with user as needed, escalating more complex cases to the appropriate team
  • Triage product issues, provide workarounds where possible, and identify the root-cause
  • Create knowledge articles for internal and external use to foster a positive feedback loop
  • Provide on-call support for rotations and escalations
  • Collaborate with our Engineering team to resolve any issues that arise
  • Identify, recommend, and implement solutions that can improve the service

Requirements:

  • Bachelors degree in Computer Science or equivalent technical degree
  • 3+ years experience of relevant professional experience to achieve operational excellence
  • Understanding of Java and Spring-based application, SaaS software and administration, including troubleshooting experience with web-based applications.
  • Highly technical, good understanding of Postgres, AWS and SQL concepts
  • Experience in managing and troubleshooting Linux servers in a production environment
  • Knowledge of Docker, Kubernetes and Cloud platform is an added advantage
  • Good oral and written communication skills
  • Strong analytical skills
  • Ability to prioritize and manage tasks
  • Excellent time management and problem-solving skills
  • Exceptional customer service skills

About Blotout

Blotout Logo

Amplify your marketing ROI with the CDP built for the cookieless era

Company Size: 11 - 50 People
Year Founded: 2020
Country: United States

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