Application support engineer

Responsibilities

• Answer, evaluate, and prioritize incoming incidents requiring production support
• Recognize problems, conduct research, provide resolution, and follow up with user as needed, escalating more complex cases to the appropriate team
• Triage product issues, provide workarounds where possible, and identify the root-cause
• Create knowledge articles for internal and external use to foster a positive feedback loop
• Provide on-call support for rotations and escalations
• Collaborate with our Engineering team to resolve any issues that arise
• Identify, recommend, and implement solutions that can improve the service

Requirements:

• Bachelors degree in Computer Science or equivalent technical degree
• 3+ years experience of relevant professional experience to achieve operational excellence
• Understanding of Java and Spring-based application, SaaS software and administration, including troubleshooting experience with web-based applications.
• Highly technical, good understanding of Postgres, AWS and SQL concepts
• Experience in managing and troubleshooting Linux servers in a production environment
• Knowledge of Docker, Kubernetes and Cloud platform is an added advantage
• Good oral and written communication skills
• Strong analytical skills
• Ability to prioritize and manage tasks
• Excellent time management and problem-solving skills
• Exceptional customer service skills