Account Executive (SMB)

☎ Community Phone

Remote First and Always

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships. 

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.  

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection. 

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

As one of the early members of our SMB sales team, you will drive our go-to-market efforts and directly contribute to expanding our footprint with local businesses. You will be the face of our company to small business owners, helping them understand the value of our product and how it can transform their business. This role requires a proactive, self-motivated individual who isn't afraid to roll up their sleeves and generate their own leads, build relationships, and close deals.

🚀 You will...

• Sales Strategy Execution: Develop and execute a sales strategy to target small business owners, understand their needs, and present tailored solutions that drive value for their businesses.
• Lead Generation and Prospecting: Proactively identify, qualify, and develop new business opportunities with small business owners through various channels, including cold calling, social media outreach, attending networking events, and performing inbound lead follow-up.
• Relationship Building: Establish strong relationships with potential customers to understanding their pain points and effectively communicating the benefits of our products and services. 
• Full Sales Cycle Management: Manage the entire sales process from lead generation to closing, ensuring a seamless and positive customer experience.
• Tool Utilization: Utilize CRM and other sales tools effectively to manage leads, track progress, and report on sales activity and results.
• Market Feedback: Establish strong relationships and engage directly with current customers to understand what they love about our product and what they want to see in the future and provide that feedback to the product, engineering and marketing teams.
• Adapt and Innovate: Embrace a startup mindset by being flexible and open to new approaches, constantly testing and refining your sales tactics to improve outcomes.

🏆  You are...

• A True Salesperson: Experienced in high-energy outbound sales and sales activities, preferably in a startup or high-growth environment, with a focus on selling to small business owners.
• Self-Starter: Demonstrated ability to generate leads and close deals independently. You don't wait for instructions; you take initiative and make things happen.
• An Experimenter: You're constantly testing new methods, learning quickly, throwing out what doesn't work and doubling-down on what does. 
• Tech-Savvy: Comfortable using a variety of sales tools and technologies (CRM software, email automation, social media, creating landing pages, etc.) to manage your pipeline and outreach efforts effectively.
• Communication Skills: Excellent verbal and written communication skills. You can articulate complex ideas clearly and persuasively to a diverse audience.
• Resilience: A true workhorse who thrives in a fast-paced, high-pressure environment. You don't get blocked by challenges; you find ways to overcome them.
• Entrepreneurial Mindset: A passion for small businesses and a genuine desire to help them succeed. You're adaptable, resourceful, and always looking for ways to improve.
• Results-Driven: A track record of meeting and exceeding sales targets. You're motivated by the thrill of the sale and the satisfaction of helping customers find solutions.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

The base salary range for this position is between $100,000 - $120,000 + commission. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.