Helpdesk Engineer

Shopee

Full TimeSingaporePosted Recently RM3500 — RM4200 monthly

Job Details

Job Description:

• Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users' requirements
• Troubleshoot and resolve application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Manage Information Technology (IT) infrastructure, system monitoring and reports
• Implement and monitor office IT security and antivirus
• Other duties include performing first level troubleshooting and support for scheduled server backups

Job Requirements:

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 3 years of relevant experience operating in a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration
• Understanding of TCP (Transmission Control Protocol) / IP(Internet Protocol), IP addressing and Local Area Network (LAN) Technology including switching and routing fundamentals
• Professional Qualification - Microsoft Certified / CCNA (Cisco Certified Network Associate) is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard/applications operating procedures
• Ability to cover after-office hours and weekend support if there are any infrastructure issues
• Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
• Has passion for technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels.
• Strong analytical and troubleshooting skills

Salary Offered

RM3500 — RM4200 monthly

Job Type

Full Time

Experience Required

3 years and above

Remote Work

No

Stock Options

No

Vacancies

1 available

Shopee

Shopee is the leading eCommerce platform in Greater Southeast Asia.

Company Size:

10000+ People

Year Founded:

2015

Country:

Singapore

Industry:

Commerce

BEAMSTART is a hub for everything Startups, Entrepreneurship, and Innovation. Connect with a global community of people, and stay updated with the latest news, events, and opportunities.

 

Download the Community App

Connect with the BEAMSTART Entrepreneurship Community from the palm of your hands. Connect with CEOs/Founders, Investors, Business Leaders, and Professionals. Download below to instantly form partnerships and discover opportunities:

PlayStore ButtonAppStore Button

© 2016 - 2022 BEAMSTART. All Rights Reserved (Legal).