6 - 20 years
Who are we?
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we
can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a
great work-life balance earned us the title of Best Place to Work- Employees Choice by Glassdoor. Our
people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain
What do we do?
We are the world's leading, end-to-end, digital supply chain platform provider, enabling
companies to better predict, optimize and fulfill customer demand. We empower companies
to dynamically improve business planning and execution to drive more autonomous, profitable business
outcomes and reimagined customer experiences.
We are actively searching for a Customer Executive (account manager / Sales Representative) to develop and manage our Manufacturing sales efforts in the Japan Region. The Customer Executive position presents an incredible opportunity to bolster and lead a highly talented team of sales professionals working collaboratively to further penetrate the expanding markets we serve. The right candidate will be a forward-thinking sales professional with solid ERP License experience capable of bringing innovation to our organization.
What you will do:
Build a business plan which demonstrates steps/activities, revenue components required to meet and exceed assigned revenue and customer satisfaction objectives within territory or portfolio of assigned accounts.
Form, build, lead, and be a member of a successful account sales team which drives our revenue, customer growth and customer satisfaction
Develop, foster and sustain strong relationships as a trusted advisor to assigned customers while maintaining high levels of customer satisfaction and loyalty while maximizing our revenue and our interests.
Plan and conduct goal orientated customer meetings which maximizes positive deal or conflict resolution progress.
Position and sell the full value of our product and services portfolio which maximizes revenue, customer growth and customer satisfaction by leveraging a team selling model, a proactive, preemptive and consultative customer engagement model, and an established sales process.
Proactively research and analyze available customer situational information (Market data, Social Media, Customer Articles, etc.) to build and position a preemptive value proposition to a customer BEFORE they identify their own need.
Plan and conduct efficient and meaningful customer discovery sessions to gain valuable insight into your prospect's business and vision, and clarity about how your products and services can help them achieve their goals.
Construct and deliver customer presentations which are concise, compelling and valuable in the eyes of the prospect or the customer.
Follow established Pre-Sales Processes for Software and Services
Properly manage opportunities and forecast within Salesforce.com.
Appropriately and effectively negotiate with a prospect/customer during a sales cycle balancing deal transaction acceleration and giving the least amount of concessions.
Follow established business practices processes for Services in order to draft, have approved and legally negotiate (Terms and Conditions) the contracts with our customers.
Follow established delivery handoff procedure as applicable for Support, Cloud, Consulting and Education in order to ensure customers efficiently, transparently and fluidly transition from Sales to Delivery.
To be successful for the role, what you will need:
Experience and success in selling high value, long lead time enterprise solutions software.
Proven sales quota attainment track record.
Proven new business development skills.
Outstanding presentation, facilitation, communication and negotiation skills.
Outstanding customer-focused Account Management skills.
Demonstrated sales track record with Tier 1 and Tier 2 Manufacturing/ Automotive/ Retail customers (8-10 years’ experience and above) is preferred.
Knowledge and understanding of Manufacturing/ Automotive/ Retail industry pain points and related cost-drivers is preferred.
Understanding of broad competitive solution footprints for the Supply Chain information systems marketplace is preferred.
Demonstrated relationships with Supply Chain Industry system integrators.
Required Citizenship / Work Permit / Visa Status
Japan Citizens / Natives
1. Domain Exposure – Supply Chain Management or Manufacturing domain is mandatory. Should have experience selling to SCM or Manufacturing Industry (any type of Manufacturing sector is fine) . For SCM - IT SCM solutions sales experience is required. 2. Language – Fluency in English & Japanese.