SITENAME Logo

ABOUT THE JOB

The Offer

- Play an integral role in delivering unparalleled customer service
- Great opportunity to gain knowledge on FX
- Be an early member of an energetic startup team!

The Employer

Our client is a Fintech company and they have designed a trading platform for low-latency access to worldwide FX liquidity. Through their platform, they aim to tackle and resolve existing issues in FX trading as well as provide analytics to the user to capitalise their liquidity and trading history.

The Job

In this role, you will build client relations and deliver exceptional customer service. You will exhibit great personality, strong passion for continuous improvement on customer service.

You will be responsible for:
Performing daily system health checks.
Providing 1st and 2nd level technical and functional support for client queries and issues over phone and email.
Researching problems thoroughly, test solutions and make recommendations to clients.
Reacting to critical issues on a timely basis i.e. troubleshoot, investigate and escalate (if necessary) issues and create or apply appropriate solutions to immediate issues.
Troubleshooting problems across a wide range of technical skills including Unix, SQL, XML, FIX and Java.
Providing assistance in our product and explaining processes in accordance with internal procedures.
Providing project management for onboarding of (i) Client setups and (ii) Bank connections.
Providing weekend support for deployment and post-checks.
Configuring demo environments for sales.
Maintaining awareness of relevant technical and product trends with self-learning and job shadowing.
Working across teams to continually provide feedback, improve product, and drive future innovation

The Profile

You have at least a Diploma in Computer Studies or related discipline.
You have at least 2 years of experience in support related fields is required.
You have basic knowledge of Linux environment.
You have experience working in a Technical Support environment with excellent customer service skills.
You have a basic understanding of FX market and/or a desire to learn FX. Knowledge in other financial asset class is helpful.
You have the ability to communicate effectively and professionally, both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
Having knowledge on UNIX command line, SQL or Java programming is a plus.
You have a positive and helpful attitude to serve customers and assist colleagues.
You have the ability to multi-task, prioritise and deliver in a mission critical / time pressured environment.
You are an individual who is undeterred and would not give up easily.
You are proactive with good analytical and organization skills.
You possess a positive work attitude, are motivated and resilient in tough situations.
You have the drive to learn and master new technologies and techniques.
You are able to work NIGHT shifts on rotational basis.

Ref :73806291

Work LocationSingapore
Stock OptionsNo
Experience Required2 years
Work RemotelyNo
Employment TypeFull Time Job
Vacancies Available1 available

MORE JOBS FROM Snaphunt Pte Ltd

Product Manager

- Join a company dedicated to your growth and advancement. - Work with a talented & motivated team in a diverse, energetic workplace - Drive the development of tools that will facilitate management of business finances Our client is a Fintech startup backed by a top global incubator. Headquartered in Singapore with operations across South East Asia, they provide small and medium businesses convenient financial services including debit and credit card products, digital banking and cash management systems. The Job You will be responsible for : Collecting and analysing feedback from customers, stakeholders and other teams to shape requirements, features and products Working closely with the company's leadership team to develop product strategies addressing the specific needs of target market Owning the entire lifecycle of the product from ideation through sunset, with responsibility for ensuring that deliverables are understood, releases are delivered on time, and users are engaged Defining and tracking key usage metrics of your products to improve them Developing and maintaining an understanding of the company's products, market, and competition Developing product positioning and go to market strategy Working with QA engineers to create test plans Keeping abreast of the trends in the industry and making creative recommendations to expand product base and vision Leading special projects on an ad-hoc basis The Profile You have a degree in Computer Science with at least 2 years experience as a Product Manager, ideally within a growth stage, FinTech startup. You are familiar with agile product development processes and have people management skills. You ideally are fluent in any of the following languages: Vietnamese, Bahasa, Thai to converse with our regional employees/clients You have outstanding communication, presentation and leadership skills. You possess sharp analytical and problem-solving skills You pay strong attention to details and are a creative thinker with a vision You have excellent organisational and time management skills Ref :10801121

SingaporeSGD 5000 - SGD 6750

Legal Advisor

- Fast career progression and advancement - We practise a vibrant & energetic office culture - We provide opportunities for career advancement Our client is a technology incubator with key investments in sectors such as energy, engineering, financial & information technology as well as F&B. With a belief that people are their greatest assets, they are seeking potential talent to help shape the company's and country's future. The Job You will be responsible for : Drafting and reviewing all agreements to be entered into by the Company, its subsidiaries and associate companies Providing legal opinions and advise on all matters law-related and applicable to the operations to the Company, including but not limited to mergers and acquisitions, investment transactions, entry of registered charges on property, restructuring exercise, labour matters and others Liaising with professional advisors and external legal counsels for any matters related to the Company Liaising with any third parties for any investment transactions or any matters in the ordinary course of business Attending any relevant meetings and assisting the Executive Director(s) of the Company in any matters when necessary Assisting the operational team or any other departments in the drafting of any required procedures or terms of use Attending to any other matters law-related as well as secretarial work The Profile You possess a recognised Bachelor or Master of Laws Degree (LLB) with Honours You have at least 7 years of experience in the legal practice in the areas of corporate, commercial and conveyancing practice. Prior experience as a manager specialising in Law/Legal Services will be an advantage. You are well versed in Malaysian Company Law, Contract Law and Land Law. You have strong drafting and research skills. You have strong written and communication skills in English and Bahasa Malaysia (knowledge in Mandarin will be an added advantage). You are able to manage time well, meet strict deadlines and perform under pressure. Familiarity with the Bursa Listing requirements and the capital market will have an added advantage. Ref :96730011

Petaling JayaUSD 6000 - USD 8000

Brand Ambassador (Entry Level)

- Be a part of a close-knit, respectful & transparent work environment - A company that recognises and rewards accomplishments - Strong learning and development opportunities Our client is a leading Sales & Marketing company that specialises in face-to-face marketing solutions, creating awareness and generating revenue for their clients around the world. The Job You will be responsible for : Portraying a positive image of our clients’ brands at all times Conducting on-the-spot sales presentations during Events/ Roadshows/B2B/ Residential platforms Being passionate and sincere in what you do Learning to lead a sales team of your own The Profile You ideally have experience in a Sales or similar role. Fresh graduates are welcome to apply! You have outstanding communication and interpersonal skills You possess strong customer skills, and have an engaging and friendly personality. You are organised and have exceptional time management skills You are a strong team player, with willingness to learn and adapt quickly to changing environments. Ref :12002118

Singapore

Sales Executive (Warehouse Equipment)

- Opportunity within a company with a solid track record of performance - A role that offers a breadth of learning opportunities - Competitive compensation and benefits Based out of Singapore, our client is a one-stop solution provider for warehouse and material handling equipment with plans to expand into regional countries in South East Asia. The Job You will be responsible for : Achieving sales targets by promoting warehouse equipment to customers. Prospecting new customers as well as maintain existing customers and up-selling products and services to them. Building strong relationships with the existing portfolio of customers. Handling customer enquiries and orders. Performing other duties as assigned by the Sales Manager. The Profile You possess GCE ”O” level certificate or equivalent and have at least 2 years experience including solid experience in a similar B2B sales role, preferably within this MHE/Warehouse Equipment industry. You can build good rapport with customers and enjoy meeting people. A positive and driven professional with an ability to see tasks to completion would be required for this role. You are a strong team player with good work ethics, good communication and listening skills. Proficiency in Microsoft Word and Excel is a must. You are comfortable with local travel. Ref :67600118

SingaporeSGD 2500 - SGD 2800

Business Analyst

- Opportunity to work with international clients within a renowned consultancy - Excellent learning and career growth prospects Our client is an international consultancy that is dedicated to clients from the Financial Services industry. They take on a collaborative and efficient approach that will helps their clients' organisations move forward. The Job With an understanding of the banking/financial institutions as well as how change drives benefits, you will be responsible for : Understanding client's business structures, process and objective of the Change / Transformation Management. Developing and evaluating procedures, controls, user requirements and functional specifications to identify gaps between current state and future state. Creating business requirement documents into use cases/functional specifications for customisation. Requirements gathering, functional requirements, user stories and documenting business/data/application/technology architectures, requirements and business rules. Business process models/design, logical data models, standards and guidance. Documenting and explaining problems and works to resolve software defects, whilst ensuring technical compatibility and end user satisfaction. The Profile You possess a Degree/Diploma in Computer Science, Engineering or related field. You have at least 4 years experience within a Digital Transformation/Change Management, IT Business Analyst/ Project Manager or IT Consulting role. You have experience in the following domains: Loans/Mortgage Business / Insurance, Cards Business / Retail / Wealth banking / Insurance / Shared Services / Commercial Banking You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes. You have excellent communication skills in Mandarin, Cantonese, English to liaise with clients and internal teams You have solid experience in stakeholder management which includes impact communication, influencing and running project governance, implementation of change management and benefits realisation. You have strong presentation skills, with the ability to win over and manage stakeholder expectations. You possess Scrum Certification certifications and expertise in Agile. You possess strong analytical skills and are comfortable dealing with numerical data You are highly goal driven and work well in fast paced environments You are a self-starter and demonstrate a high level of resilience You are willing to undertake 0-30% travel. Ref :92555005

CyberjayaMYR 7000 - MYR 11000

Senior Credit Analyst (StartUp Experience)

- Join a well-funded FinTech startup with well established operations across the region - Be part of a fantastic work culture - Learn and grow within a fast paced environment Our client is a FinTech startup backed by a top global incubator. Headquartered in Singapore with operations across South East Asia, they provide small and medium businesses convenient financial services including debit and credit card products, digital banking and cash management systems. The Job As a StartUp Senior Credit Analyst you will be in charge of evaluating the credit risk of fast-growing startup companies and deciding on the correct amount, interest and covenants under which the firm is willing to lend. Your work will include: Analyzing the financial statements to estimate the debt capacity of the potential borrower. Running projections and sensitivity tests on the forecasts. Using market and customer specific data to highlight the risks of the potential borrower. Designing specific restrictions and covenants that will be part of the deal. Summarizing analyses in a detailed and concise Credit Memorandum. Constantly improving the process and tools used to estimate debt capacity. The Profile You have at least 2 years of experience as a credit analyst in renowned financial institution(s). A Masters Degree in Finance would be highly preferred. You have hands-on experience working with Advanced Excel. Ability to use VBA and/or Python is a plus Strong analytical and communication skills along with a proven track record of being highly adaptable is required. Ref :72100051

SingaporeSGD 4000 - SGD 5000

ADDITIONAL INFORMATION

Websites

snaphunt.com

Headquartered in 1 RAFFLES PLACE #27-03 / Singapore

Industry

Professional Services

Current Status

Hiring

MORE COMPANIES HIRING

AppsPOS Pte Ltd

We provide customised software solutions, with Point of Sales Systems, Mobile App ordering

WOBB

Malaysian job search platform

Sarang Bikers Sg

Motorbike Services

Microsenze Pte Ltd

Microsenze was established with Headquarters in Singapore and Offices in Malaysia and India. We aim to think local and operate regionally so that we can bring to bear to our customers both good delivery and cost effective prices with our onshore offshore capabilities Microsenze delivers best-of-breed business solutions and industry-specific consulting services from international technology companies such as Microsoft Dynamics and LS Retail. Driven by a strong management team with both IT and diverse industry experience, the practice consists of talents in the areas of Business Consulting and Project Management for Enterprise Applications. Our consultants have proven track records in helping customers transform their business into efficient and effective models in the region. We understand the current and future needs of our customers, re-engineer your processes to align with best practices and deliver solutions to make processes efficient. We are creative, flexible and highly experienced and will go the extra mile to keepcustomers satisfied. Our aim is to continue on a growth path with the mantra of maintaining excellence as a habit, with our customer’s trust at the core of our existence.

HR Ecology

Talent sourcing and recruitment

Velocity Marketing

Sales & Marketing

Softuvo Solutions

Softuvo Solutions delivers everything that ranges between Mobile app solutions to Web solutions. It is ISO 9001:2015 & ISO 27001:2013 certified Organization for the quality and information security management systems. Softuvo Solutions is working with new ideas and startups and builds an awesome, usable product for their clients. Softuvo Solutions is a trusted technological leader that encapsulates the best of IT Services, including - Web Design and development, IT Consultancy, Digital Marketing, Web App Development, Internet of Things, Wearable Development, Hybrid Development and much more. We strive to curate something unique for you with all the expertise we have, to help you establish a strong brand name in the market. Our sterling team of developers, designers, and marketers work in complete association to help you reach your business objectives.

TotallyAwesome Singapore Pte Ltd

Advertising & Digital Media company

Advantage Partners Group

We operate in the Financial Industry

CREATE A COMPANY PAGE

Have a company of your own? Create a company profile today and hire talent quickly and effectively.

BEAMSTART is a global business community with the aim of connecting people to opportunities. Expand your network, discover new possibilities, and explore a vast database of resources that can help you go further in your business and career.

 

Download the App

Never miss an opportunity again. Be part of the global community of CEOs, Business Leaders, and Professionals. Download below to instantly form partnerships and discover opportunities:

© 2016 - 2020 BEAMSTART. All Rights Reserved.