|Work Location||Kuala Lumpur|
|Salary Range||MYR 2500 - MYR 3000|
|Experience Required||1 years|
|Employment Type||Full Time Job|
|Vacancies Available||1 available|
Opportunity within a company with strong regional presence
Fast and dynamic work environment
Ample learning opportunities that will develop your career
Our client is an established outsourcing company that aims to deliver top-notch branded experience for their customers. The company covers multiple areas from customer support and telemarketing to internal business services.
You will be responsible for :
Primarily handling escalations related, manager callbacks and service recovery cases via emails
Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
Updating case details appropriately, i.e. Gdocx, Salesforce and etc
Communicating effectively and accurately with users & stakeholders
Assisting Team Leader to monitor real time performance and initiating appropriate actions
Meeting Key Performance Indicators such as average handling time, FCR rate, email/chat response rate, customer satisfaction score and etc
Communicating effectively with team members
Taking on ad-hoc projects/assignments
Undertaking any other duties as-and-when assigned by Management.
Prior experience in a Customer Service role will be an added advantage. Fresh Graduates are welcomed!
Prior experience within Community Management, would be a strong advantage.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong team player who can manage multiple stakeholders
You pay strong attention to detail and deliver work that is of a high standard
You are a strong networker & relationship builder
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