How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, we are focused on building an organization operated by people with an unwavering commitment to superior customer experience to further position Delta as the world's most trusted airline in the eyes of our employees and customers.
As aCustomer Experience Specialist, you will join a service and sales focused team inhigh energy call centerenvironment, focused on listening to, caring for and connecting with customers. In this position, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer's travel not only superior but memorable.
This position is full-time with comprehensive health and wellness benefits, generous profit sharing program and Delta's industry-leading travel privileges (free flights!). Successful candidates will form a hiring class scheduled to start March and April 2020 in our Singapore Engagement Center.
Life at our Singapore Customer Engagement Center:
Stylish break room offering snacks and beverage options and free Wi-Fi connection for personal devices
Wellness Exercise room with several options of workout equipment to fit everyone’s needs including treadmill, elliptical machine, stationary bike, weights and hydration station
Relay for Life and Day of Hope, Breast Cancer Research Foundation (BCRF), Career Development events and Family Fun Day
Discounts available to global attractions, hotels and cruises through Delta Perks!
Surrounded by 3 shopping malls and entertainment
Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, which is accomplished by:
Quickly identifying and owning customer issues
Actively search for solutions to problems
Making quality decisions
Interacting with a globally diverse group of customers and colleagues
Specialists consistently sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.
Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.
Compensation and Training:
The starting pay for this position is SGD$1,944.00 per month. On the 6 month SGD$2,005.00, 1 year SGD$2,096.00
Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures. The employee's schedule during new hire training will be Monday through Friday with weekends off.
After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees shift bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.
What you need to succeed (minimum qualifications)
O-level educational qualification (Singaporean) / Diploma or Degree (foreigner).
Possess correct legal documentation to live and work in Singapore
Be fluent written and verbally in English
This role requires computer skills and comfort with navigating web-based and airline-specific software applications, email, instant messaging, and internet searches.
Must be able to demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
Must have a flexible schedule as this position will require you to work weekends and holidays
What will give you a competitive edge (preferred qualifications)
At least one year of experience working in sales
At least one year of experience providing customer service.
|Work Location||Singapore Central|
|Salary Range||SGD 1944 monthly|
|Employment Type||Full Time|
|Vacancies Available||20 available|