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Work LocationSingapore (Farrer Park),
Salary RangeSGD 3500 — SGD 5000 monthly
Stock OptionsNo
Experience Required2 years
Work RemotelyNo
Employment TypeFull Time
Vacancies Available1 available

Job Details

The main responsibilities are:
-To be able to utilize skills to diagnose, troubleshoot, repair, and debug computer systems/software.
-Investigate and resolve incoming issues (reported by phone, e-mail, and chat) in a timely and effective manner.
-Document all contacts activities, including troubleshooting steps and problem resolution.
-Provide excellent customer service for a positive technical support experience.
-The candidate must have excellent English communication skills with a high sense of urgency.
-Must be able to effectively adapt to a changing workload and fast-paced environment.
-Must work effectively individually and as part of a team and meet specific productivity requirements.
-Install, configure, and support customers and in-house departments related to enterprise content management.

Requirements:
Authorized to work in Singapore
Ability to analyze systems and document new procedures
Demonstrated knowledge in the following OS: Windows 7/8/10 and Windows 2008/2012 server.
Able to understand and manage Microsoft Access and Microsoft SQL databases
Working technical knowledge of Microsoft Office
Demonstrated knowledge of Visual Studio .NET (VB/C#) Education/experience
University degree in Computer related field or 2-4 years IT experience
CompTIA, Microsoft, or other recent technical certifications are a plus
Strong written and oral English communication skills
Some domestic and international travel possible
Excellent customer-service orientation
Expected shift: Monday- Friday. 9 AM - 6 PM (GMT+8)

Benefits:
Salary and paid vacation
Compensation based on qualifications and experience.

Please send your application to ebrunot@dokmee.com. Subject: "IT Helpdesk Position - Singapore".

About Company

Software Manufacturer

As an international software developer, Office Gemini's suite of software solutions are aimed at the document management and scanning industry. We distribute these solutions through a vast worldwide network of value-added resellers (VARs). Our two premier products, Dokmee and Dokmee Capture, are used by thousands of customers in more than 30 countries and are available in several different languages. The document management and scanning consulting services we offer allow us to provide a wide range of benefits to our end users and partners equally. Our sales and support specialists are not only experts on our own software products, but are also very knowledgeable about the industry as a whole and can help with complementing software and hardware products. Organizations worldwide across various industries, including financial, legal, healthcare, and education, use Office Gemini solutions to streamline document management and imaging to optimize their business processes as they strive to become paperless.

Industry

Software/Internet

Current Status

Hiring

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